Nancy

A customer-oriented and adaptable fresh graduate with hands-on experience in frontline customer service and Hong Kong public hospital operations. Experienced in communicating with people from diverse backgrounds, handling enquiries professionally and working efficiently in fast-paced environments. Demonstrates strong teamwork, problem-solving and organisational skills, with additional experience in digital content creation that has generated over 100,000 cumulative organic views across multiple social media platforms.

Temporary Undergraduate Nursing Student (TUNS) at Hospital Authority (2024-12 – 2025-07)

• Supported daily ward operations in a fast-paced environment.
• Communicated with patients, visitors and healthcare professionals.
• Handled enquiries and concerns professionally.
• Worked under pressure while managing multiple tasks.
• Worked closely with team members to ensure quality service.

Frontline Service Staff (Part-time) at Genki Sushi Hong Kong (2021-07 – 2021-08)

• Provided friendly customer service.
• Welcomed customers and arranged seating.
• Handled customer enquiries and complaints professionally.
• Assisted food service and maintained dining area.
• Worked efficiently during busy periods.

Bachelor of Nursing (Honours) in Nursing – Saint Francis University (2026)