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With 15+ years of progressive, cross-functional experience in key account management, distributor governance and new-business development, I possess a proven track record of growing sales revenue within highly competitive B2B landscapes. I have led a 9-member team spanning three business units, translating organisational priorities and business imperatives into actionable policies, operational plans and standard procedures. I regularly engage and report to a broad range of stakeholders across both tactical execution and high-level strategic tiers and consistently deliver measurable business results.

Team Lead, Senior Sales Manager at Chevron (2022-09 – 2025-03)

Full bottom-line accountability for B2B lubricants operation, from order to cash, direct and indirect accounts handling, supply chain and logistic arrangement for Hong Kong and Taiwan.

• Familiar in distributor management and mitigate channel conflicts, effective problem solving skills and influence other colleagues to achieve higher outcome.
• Closely monitor market trends and develop business recommendations to grow or defend market share.
• Proactively engage and participate in local and regional events in support collaboration, best practices sharing and knowledge exchange with our distributors.
• Experienced company reorganization and business reform.

Senior Sales Manager at Chevron (2022-09 – 2025-03)

All rounded skillset implementation in 3 different business units:- Cards, Consumer & Industries and Lubricants.

• Can do spirit delivered to teammates and drive margin and NOI positive
• On hand retail operation experiences including OPEX management, HSE and people management, build effective relationship with key stakeholders externally and internally.
• Actively player in company strategy identification, collaboration with different biz units and distributors
• Practical financial acumen and analytical skills on reporting, market insights.
• Developed ability to interpret and articulate complex subject matters
• Skilled in coaching and mentoring team members to nurture talent and build a high-performance culture

Key Account Manager at Shell Marine (2021-01 – 2022-12)

Report to North Asia Regional Director, managing both international and local business activities of Marine business in North Asia Region (HK/TW/CN/JP). Handling Global Key Accounts based in Greater China region to ensure business growth and close engagement with multi-levels within customer organization. Responsible to manage the P&L and OTC (offer to cash) process of all accounts under the assigned region and setup individual business plan for long-term growth with distributors.

• Farming and Hunting: growth share of wallet from existing customer (both international direct accounts, distributors and local resellers) together and hunting for prospect customers in region; Lead the hunting activities in the region for new business development.
• Held technical meeting and seminar with customers offices especially to Customer with global presence to build up continue relationship horizontally and vertically.
• Cooperate with different functions including technical/Marketing/finance/supply chain on complicated deal and after sales service

Account Manager at Shell Hong Kong Limited (2006-01 – 2021-12)

Responsible to B2C indirect accounts including 3 distributors and 2 resellers in Hong Kong and Macau. Enhanced RTM strategies and deepen the mindset to distributor owners. Lead to develop local products to add into CEPA structure to entitle tax free for "Made in Hong Kong" products. Initiated the possibility to ride on Greater Bay area policies, extended our boundary and expanded our business opportunities. Develop, define and consolidate B2C pricing hierarchy in different segment.

Example: high street, FWS etc. Responsible to B2C indirect accounts including 2 distributors and 2 resellers. Leverage the RTM strategies and the key components of the distributor contract to clarify roles and responsibilities on both sides. Develop a quality relationship across and through the distributor organixation to ensure high mindshare, alignment and delivery of agreed actions. Ensure that adequate capabilities are in place at the distributor to deliver the plan. Continuously monitor and coach customer pipeline objectives, activities and performance ratios to ensure that agreed planned targets will be met. Developed DICE 1 pro skillset and implement to the distributors. Evaluated and advised on the impact of distributor's account plan and successor plan.

Reliability Engineer at Jardine Schindler Group (2004-01 – 2006-12)

• Manage to carry out routine maintenance and repair to ensure effectiveness of the machines.
• Review safety process and corrective actions to align management expectation.
• Demonstrated ability to solve complex problems, come up with solution and reduce the risks.
• Proven capability to implement company policies and deliver the mindset to technicians.
• Demonstrated expertise in collaboration and communication skills with different stakeholders.

Service Engineer at Jardine Schindler Lifts (2001-01 – 2004-12)

• Supervise the maintenance team.
• Demonstrated ability for cost estimation and quality planning.
• As a middleman to fulfill customer needs and provide the best services to customers.
• Proven capability to handle complex task in daily operations.
• Result orientated to maximize mise companies interest

MBA – Hong Kong Baptist University (2006)

BSc in Facilities management – University of Central Lancashire (2004)

Higher Diploma in Building Services Engineering – Technical College (TY) (1997)