Yellow Tissue

Senior Sales Associate at GU with expertise in driving profitability through data-informed styling and inventory control. Consistently surpassed sales goals (120% achievement) and improved store KPIs by mentoring junior staff and streamlining floor operations. Skilled at balancing high-volume service with meticulous operational standards

Senior Sales Associate at GU HONG KONG APPEAL LIMITED (2023-06 – Present)

• Lead the floor team to achieve store sales targets and KPIs through active customer engagement and professional styling advice.
• Oversee sales floor activities and ensure 100% brand standard compliance in Visual Merchandising (VM) and shop environment.
• Assist in training and mentoring new associates on product knowledge, cash handling, and customer service protocols.
• Coordinate stock replenishment and monitor inventory accuracy to minimize shrinkage and optimize sales availability.

Store Manger at Elephant Tea (2022-02 – 2023-05)

• Manage daily workflows and ensure 100% SOP compliance for consistent beverage quality.
• Oversee inventory and procurement, effectively reducing material wastage by 15%.
• Supervise and train a team of 10+ baristas to maintain high service standards.
• Implement seasonal promotions and loyalty programs to drive foot traffic and sales growth.