Suet Kan Lee

Highly adaptive and passionate Customer Service Operations Specialist with a proven track record of driving front-of-house excellence and cultivating premium client relationships. Exceptionally skilled in delivering bilingual customer care with high emotional intelligence, adept at orchestrating daily operations and executing large-scale weddings and corporate events. Seeking to leverage top-tier operational support to maximize client satisfaction within your organization.

Senior Customer Service Executive at Tmoon Aesthetic & Wellness (2025-10 – Present)

• Operational & Client Leadership: Command front-desk daily operations, efficiently managing high-volume client traffic, efficiently accommodating immediate bookings, and ensuring flawless schedules.
• Relationship Development: Act as the core escalation point for VIP customer inquiries; successfully identify client needs to enhance satisfaction and maintain a high retention rate.
• Data Handling & CRM Integrity: Audit and maintain precise CRM records, handling complex data entry, high-volume sales reconciliation, and commission splitting.

Banquet Executive at HEYA Kai Tak (2024-11 – 2025-08)

• Regular Event & Campaign Execution: Organized and directed floor operations for large-scale luxury corporate banquets, and weddings, supervising up to 30 front-line staff per shift to deliver premium hospitality standards.
• Premium Relationship Retention: Managed end-to-end event execution for demanding VIP guests, meticulously tailoring custom luxury requirements and coordinating high-touch client meetings to secure long-term brand loyalty.
• Crisis Management & Resolution: Proactively managed on-site unexpected emergencies and high-stakes complaints during large-scale weddings and events, converting chaotic, high-stress situations into seamless client experiences.

Account Servicing (Operations & Project Executive) at DE ODD Ltd (2023-04 – 2024-10)

• Strategic Client Consultancy: Conducted executive alignment meetings with couples to assess, extract, and synthesize their bespoke event requirements into actionable blueprints.
• Ambiance Styling & Photography Operations: Spearheaded creative set direction and technical lighting setups for over dozens of pre-wedding portfolios and fast-paced wedding day coverages, seamlessly mastering complex light environments to ensure flawless visual delivery.

Bachelor Degree in Business Studies – Canterbury Christ Church University (2015-09 – 2019-08)