Senior Customer Service Executive at Tmoon Aesthetic & Wellness (2025-10 – Present)
- Operational & Client Leadership: Command front-desk daily operations, efficiently managing high-volume client traffic, efficiently accommodating immediate bookings, and ensuring flawless schedules.
- Relationship Development: Act as the core escalation point for VIP customer inquiries; successfully identify client needs to enhance satisfaction and maintain a high retention rate.
- Data Handling & CRM Integrity: Audit and maintain precise CRM records, handling complex data entry, high-volume sales reconciliation, and commission splitting.
Banquet Executive at HEYA Kai Tak (2024-11 – 2025-08)
- Regular Event & Campaign Execution: Organized and directed floor operations for large-scale luxury corporate banquets, and weddings, supervising up to 30 front-line staff per shift to deliver premium hospitality standards.
- Premium Relationship Retention: Managed end-to-end event execution for demanding VIP guests, meticulously tailoring custom luxury requirements and coordinating high-touch client meetings to secure long-term brand loyalty.
- Crisis Management & Resolution: Proactively managed on-site unexpected emergencies and high-stakes complaints during large-scale weddings and events, converting chaotic, high-stress situations into seamless client experiences.
Account Servicing (Operations & Project Executive) at DE ODD Ltd (2023-04 – 2024-10)
- Strategic Client Consultancy: Conducted executive alignment meetings with couples to assess, extract, and synthesize their bespoke event requirements into actionable blueprints.
- Ambiance Styling & Photography Operations: Spearheaded creative set direction and technical lighting setups for over dozens of pre-wedding portfolios and fast-paced wedding day coverages, seamlessly mastering complex light environments to ensure flawless visual delivery.
