Sze Man Tsang

Entrepreneur and Content Strategist with a strong background in pet industry management and digital marketing. Certified in AI Growth Hacking (QF Level 5), combining operational excellence with modern AI-driven marketing techniques. Proven ability to handle end-to-end business operations, content creation, and customer engagement.

Founder & Manager at Ease pet 寵便利 (2025-12 – Present)

• Business Operations: Established and managed all aspects of a pet care business, overseeing website management, file documentation, and daily pet care operations.
• AI-Driven Marketing: Utilized AI tools for content generation, social media management, and growth hacking strategies to increase brand awareness.
• Client Relations: Provided high-quality customer service, resulting in strong client retention and brand loyalty.
• Content Production: Executed copywriting, graphic design, and video editing for social media marketing campaigns.

Helper Agent at Super Hire Company (2025-06 – Present)

• Operational Support: Managed sales inquiries and complex file handling with high attention to detail.
• Customer Engagement: Delivered professional customer service to diverse clients, ensuring satisfaction and process efficiency.

Psychology Higher Diploma in Psychology – HKBU (2024 – 2025)

Diploma Yi Jin – HKCT (2018 – 2020)