Tang Nicholas

Results-driven sales and business development professional with 8+ years of experience in retail operations, customer service, brand promotion, and client relationship management. Proven expertise in new customer acquisition, store operations, team support, and achieving sales targets. Strong communication, organizational, and multi-tasking skills with a customer-centric mindset and cross-industry retail experience.

Brand Ambassador at Catalo (2024-01 – 2026-03)

• Oversee daily retail store operations and maintain a tidy, professional shopping environment
• Deliver high-quality customer service and product consultation to enhance customer experience
• Assist in recruiting, onboarding, and training new team members on service standards and workflows
• Support promotional events, exhibitions, and ad-hoc assignments to drive brand exposure and sales

Business Development Executive at Uber (2022-09 – 2023-12)

• Acquired new customers through street promotion, cold calling, and client outreach
• Nurtured long-term client relationships and ensured high satisfaction through pre- and post-sales support
• Collaborated with internal teams to refine sales strategies and achieve team sales objectives
• Monitored market feedback and provided insights to improve service and conversion rates

Sales Associate at Nike (2021-06 – 2022-09)

• Provided professional product knowledge and personalized shopping advice to customers
• Handled cashier operations, balanced cash registers, and ensured accurate daily settlement
• Managed inventory, organized stock rooms, and maintained attractive visual merchandising displays

Sales Associate at Boy London (2020-09 – 2021-06)

• Delivered tailored product recommendations based on customer preferences and style needs
• Maintained store presentation, visual displays, and inventory organization
• Built positive customer relationships to drive repeat visits and sales

Store Manager at Q8 Phone (2019-11 – 2020-07)

• Led daily store operations, staff coordination, and customer service management
• Managed inventory, storage, and visual merchandising to optimize store layout and sales
• Provided professional consultation on electronic products and resolved customer inquiries

Sales Associate at Giga Sports (2018-11 – 2019-10)

• Assisted customers with sports equipment selection and provided professional usage guidance
• Maintained store cleanliness, display arrangements, and inventory management

Quality Control Specialist at McDonald's (2015-10 – 2018-10)

• Trained team members on service standards, product quality, and operational procedures
• Conducted food quality inspections to ensure compliance with brand standards
• Performed regular equipment maintenance and daily operational checks

– Hodao College (2011-09 – 2017-09)