Thomas Watt

I am interested to work with people as a team for achieving business results and work with stakeholders to develop innovative digital solutions to enhance customer experience.

This can enable my employer to keep sustaining and exceeding competitors as a market leader. Indeed this has synchronized with my sense of ownership and achievement indeed.

• Substantial experience garnered in customer service delivery with focus in Quality Assurance, Project Management and Complaint handling 
• Extensive cultivation of networking techniques and communication skills with different stakeholders for ensuring project deliverables on time
• Experienced in handling written complaints and managed a team of Officers or Agents to ensure their services are up to standard and complied with company and external regulations

Equipped with SFC licenses which enabled me to handle retail banking / corporate banking customer service roles and responsibilities.