Wing Nga Lee

Develop and implement innovative programs and events that foster Patrons' active participation. Plan and execute a variety of premium social, sports, and recreational events tailored to Patrons' niche interests. Collaborate with premium vendors and strategic partners to expand and enhance club event offerings.

Manager – Sports Development & Events Department - Hong Kong Golf & Tennis Academy - Hong Kong

(2026-03)

• Develop and implement innovative programs and events that foster Patrons' active participation.
• Plan and execute a variety of premium social, sports, and recreational events tailored to Patrons' niche interests.
• Collaborate with premium vendors and strategic partners to expand and enhance club event offerings.
• Partner closely with cross-functional departments, including F&B, professional coaching, and facilities management, to streamline service delivery and elevate member experiences.
• Establish and implement structured systems for collecting and analyzing member feedback to drive continuous operational improvement.
• Design and execute targeted marketing campaigns to effectively promote club events, initiatives, and new activities.
• Manage budgets for engagement activities, monitor complex expenses, ensure cost-effective solutions, and compile comprehensive financial reports.
• Prepare professional training materials and provide regular skill development sessions to team members.
• Address patron complaints and resolve conflicts in a professional, diplomatic manner while developing new service protocols when necessary.
• Compile detailed monthly performance and operational progress reports for executive submission.
• Curate and coordinate premium wellness programs, including singing bowl therapies, floating sound baths, and Pilates classes.
• Manage external wellness vendors and service providers, overseeing specialized on-site amenities such as massage services to expand club offerings.
• Research and evaluate emerging wellness trends, driving the development of novel concepts like cold plunges and spearheading the "Restore Lounge" project in partnership with key vendors.
• Provide comprehensive administrative coverage during staff absences, seamlessly managing the Director's schedule, processing complex expense reimbursements, and coordinating casual staff rosters.

Assistant Manager - Hong Kong Golf & Tennis Academy - Hong Kong

(2023-07 - 2026-02)

• Develop and implement innovative programs and events that foster Patrons' active participation.
• Plan and execute a variety of premium social, sports, and recreational events tailored to Patrons' niche interests.
• Collaborate with premium vendors and strategic partners to expand and enhance club event offerings.
• Partner closely with cross-functional departments, including F&B, professional coaching, and facilities management, to streamline service delivery and elevate member experiences.
• Establish and implement structured systems for collecting and analyzing member feedback to drive continuous operational improvement.
• Design and execute targeted marketing campaigns to effectively promote club events, initiatives, and new activities.
• Manage budgets for engagement activities, monitor complex expenses, ensure cost-effective solutions, and compile comprehensive financial reports.
• Prepare professional training materials and provide regular skill development sessions to team members.
• Address patron complaints and resolve conflicts in a professional, diplomatic manner while developing new service protocols when necessary.
• Compile detailed monthly performance and operational progress reports for executive submission.
• Curate and coordinate premium wellness programs, including singing bowl therapies, floating sound baths, and Pilates classes.
• Manage external wellness vendors and service providers, overseeing specialized on-site amenities such as massage services to expand club offerings.
• Research and evaluate emerging wellness trends, driving the development of novel concepts like cold plunges and spearheading the "Restore Lounge" project in partnership with key vendors.
• Provide comprehensive administrative coverage during staff absences, seamlessly managing the Director's schedule, processing complex expense reimbursements, and coordinating casual staff rosters.

Assistant Sports & Leisure Manager (Promoted from Assistant Sports & Leisure Support Manager) - Hong Kong Jockey Club - Hong Kong

(2019-07 - 2023-01)

• Ensured all sports and leisure facilities were maintained to premium, best-in-class standards at all times.
• Sourced, organized, and supervised diversified sports and recreation programs that successfully catered to Members' interests.
• Led, supervised, and motivated a full team of full-time and part-time staff to ensure business targets and customer service objectives were consistently achieved.
• Consolidated research findings and analytical statistics on programs and facility usage to formulate data-driven recommendations for continuous development.
• Organized upscale festive events and private birthday parties for members, issuing precise Banquet Event Orders (BEO).
• Liaised with key internal departments, including F&B, Marketing, Procurement, and Finance, to ensure seamless cross-departmental coordination and smooth club operations.
• Proactively handled and successfully resolved complex member complaints and constructive feedback.
• Managed and monitored vendor service delivery to guarantee premium quality, and led service contract renewal negotiations.
• Handled incident management and delivered timely, structured situational reports to senior leadership.
• Prepared, monitored, and optimized Capital Expenditure (CAPEX) and operational budgets.
• Established, reviewed, and modernized standard operating procedures (SOPs) to enhance hospitality standards and delivered corresponding team training.

Senior Officer – Sports Development & Events Department - Hong Kong Golf & Tennis Academy - Hong Kong

(2017-07 - 2019-07)

• Planned, designed, and organized regular and major festive events for Patrons (e.g., Pool Parties, Halloween events) as well as prominent public events in Hong Kong, such as the Burguera Tennis Open.
• Managed complete event logistics from end to end, including bespoke decorations, catering coordination, entertainment sourcing, and equipment procurement.
• Issued precise Banquet Event Orders (BEO) utilizing the industry-standard Delphi system.
• Organized tailored children's birthday parties and successfully achieved monthly sales targets.
• Liaised extensively with external contractors and internal teams for smooth logistical execution of high-occupancy activities.
• Troubleshot emerging problems and proactively handled day-of issues to ensure a seamless experience on event days.
• Proposed creative event briefs to superiors and conducted rigorous post-event evaluations to maximize quality and ROI.
• Prepared staff rosters managed casual labor workflows (including requisitions and timesheets), and conducted regular team training.
• Provided thorough administrative support, including data entry, professional filing, vendor sourcing, and expense claims.

Recreation Supervisor (Promoted from Senior Representative / Representative) - Hong Kong Parkview - Hong Kong

(2012-06 - 2017-04)

• Organized member recreation programs and festive events (Easter, Halloween, Christmas) that consistently achieved budgetary and attendance goals.
• Managed the daily operations of the reception team and playroom staff, including scheduling and duty roster optimization.
• Handled customer complaints and addressed member feedback with empathy and professionalism.
• Assisted premium guests, club members, and long-term residents regarding comprehensive services and facilities within the Spa and Resort.
• Managed all telephone and email inquiries in a highly courteous and efficient manner.
• Performed cashier duties, maintaining an accurate cash float and flawless closing balance logs at the close of daily sales.
• Promoted special club offers, recreational activities, and custom retail products to maximize departmental revenue.
• Maintained, updated, and organized clubhouse documentation and executed general administrative duties.
• Conducted professional club tours for new members and VIP visitors to drive engagement.

Bachelor's Degree - The Hong Kong Polytechnic University (2010 - 2012)

Associate Degree - Hong Kong Community College (2008 - 2010)

Form 7 Graduate - Cheng Chek Chee Secondary School (2006 - 2008)

Form 5 Graduate - Tseung Kwan O Government Secondary School (2001 - 2006)