Zephyr Borsutzky

Barista at Deer & Dough Bakery Cafe (2025-11 – Present)

Prepared and served coffee, espresso, and specialty beverages while providing efficient, professional customer service.
Accurately processed cash and card transactions using a Square POS system, maintained clean and organized workstations in compliance with health and safety standards, and performed opening and closing duties including restocking and equipment cleaning.
Professionally handled customer inquiries, custom orders, and concerns.

Consultant at Maple Leaf Adventures (2025-11 – 2026-01)

Provided comprehensive administrative support, including data entry, and document preparation.
Maintained organized records and filing systems while ensuring accuracy and confidentiality.
Supported daily office operations by assisting internal teams.
Handled phone and email inquiries professionally and contributed to efficient workflow and office productivity.

Administrative Assistant at Ryzuk Geotechnical (2024-09 – 2025-10)

Overseeing phone and email communications, scheduling appointments, preparing and organizing documents, maintaining digital and physical filing systems, and assisting with the company fleet (including driving and coordinating repairs).
Supporting team members as needed and ensuring smooth operation of backend systems.
Interactions with clients and team members, whether in person, via phone, email, or Slack, are always handled with professionalism and courtesy.

Kiosk Supervisor/Admin Assistant at Wilson's Transportation (2022-05 – 2024-09)

Monitoring kiosks and staff selling tickets outdoors for Hop on Hop off sightseeing bus tours around Victoria, as well as to the Butchart Gardens.
Ensuring operations run smoothly, cash management, closing and opening duties, crowd control.
Meeting and interacting with people from a variety of backgrounds, guaranteeing guest satisfaction.
Providing information about the greater Victoria area, answering questions about the tour as well as providing extra information including personal recommendations.
Assisting customers with questions and concerns over telephone and email.
Administrative duties such as taking reservations, data entry, creating social media content and posts.

Barista at Cat's Coffee & Cake Inc. (2021-12 – 2022-05)

Create and craft beverages, including use of a four grouphead espresso machine and its basic maintenance.
Light food prep of sandwiches and other pastries, curating the customer experience, maintaining cafe and behind the bar cleanliness, informing customers about offered items.
Taking cake orders and assisting in cake design, as well as pastry decorating.

Cast Member at Cineplex (2021-06 – 2021-12)

Welcome and serve guests, clean and sanitize theatres after viewings, take vaccine passports, and maintain utmost guest satisfaction through ushering and concession.
Basic cash management, opening and closing duties, and requires a strong sense of time management.

Barista at Starbucks (2018-01 – 2021-08)

Prepared and educated customers on coffee, tea, and specialty beverages.
Upheld the companies values and standards, regular sanitization of high touch areas, closing and opening the store, and creating long lasting connections with coworkers and customers.

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