Antonia Viljac

Customer-focused professional with experience in inbound and outbound calls, translation, customer service, sales, complaint handling and explaining products and services clearly. Additional experience in digital content creation, social media communication, copywriting and campaign support. Confident working with customer information systems, translating, documenting interactions and adapting communication to different needs.

Call Centre Agent / Team Leader at T-Com (HT) (2025-12 – 2026-10)

• Handled inbound and outbound customer calls in a telecommunications call centre.
• Used the customer system to access account details, review call history and record notes.
• Explained services and offers, responded to customer questions and supported customers in finding suitable solutions.
• Worked with call-related system information, including call duration and break-time tracking.

Marketing Collaborator at Adrialab d.o.o. (JGL Group) (2025-05 – 2026-10)

• Supported digital marketing campaigns through audience-focused content and communication.
• Created photo, video and written content for social media and other digital platforms.
• Contributed to campaign planning, storytelling, audience targeting and influencer-marketing activities.

Content Creator at Muvid.de (2024-10 – 2026-10)

*Dates for ongoing freelance/marketing collaborations are presented through October 2026 based on the CV update request; adjust if either collaboration is still active.

• Researched digital trends and audience interests to develop relevant content ideas.
• Wrote, edited, produced and published multimedia content, including videos, images and written posts.
• Worked with creative and marketing teams to maintain consistency across digital content.

Store Manager / Educator at Telemach / Alo Alo (2015-10 – 2023-09)

• Worked in mobile-device and telecommunications sales, customer service and technical support.
• Advised customers on mobile devices, accessories, plans and service options based on their needs.
• Handled complaints and customer issues professionally and explained technical information clearly.
• Trained colleagues and supported their understanding of telecommunications products and work processes.
• Managed orders, inventory, suppliers and daily store operations.

Sociology – Faculty of Humanities and Social Sciences, University of Split (2025)

Information Technology – University of Split (2010 – 2012)

General Gymnasium – Gymnasium Ivana Lučića (2006 – 2010)