Ivan

High-performing sales professional with 6+ years of experience across telecommunications, customer acquisition, retention and digital marketing. Proven ability to perform in high-volume, target-driven sales environments, including 100 sales in one month against a target of 60 (167% of target) at A1 Hrvatska. Consistently ranked among the strongest-performing agents.

Currently working in customer retention at Iskon, maintaining an average 45% monthly save rate while handling complex customer cases and consistently delivering top-tier performance. Strongest areas include prospecting, outbound sales, needs discovery, objection handling, negotiation and closing. Fluent in English, experienced with CRM systems and Excel, and highly motivated by measurable commercial results.

Seeking an Account Executive, B2B Sales or Business Development role within SaaS, technology or other high-value B2B environments.

Save Desk Agent at Hrvatski Telekom / Iskon (2025-01 – Present)

• Maintain an average 45% monthly save rate in a high-volume customer retention environment.
• Consistently rank among the strongest-performing agents within the team.
• Handle complex customer situations including relocations, bereavement cases, account consolidation and other retention scenarios.
• Identify customer needs, overcome objections and negotiate solutions designed to retain customers.
• Work against demanding monthly KPIs and performance targets.
• Use CRM systems to manage customer interactions, cases and performance workflows.

Sales Representative – Telephone Sales at A1 Hrvatska (2022-01 – 2024-12)

• Achieved 100 sales in a single month against a target of 60 — 167% of target.
• Consistently ranked among the top-performing sales agents, frequently achieving the strongest results within the team.
• Achieved 50+ sales per month during strongest periods of performance.
• Managed the sales conversation from initial contact and needs discovery through objection handling and closing.
• Sold telecommunications services in a high-volume, KPI-driven environment.
• Developed strong expertise in outbound calling, customer acquisition, persuasion, negotiation and closing.
• Consistently performed under pressure while maintaining a high volume of customer interactions.

Social Media & Digital Marketing at Pavliha d.o.o. (2019-01 – 2021-12)

• Managed social media activities and digital marketing for business clients.
• Communicated directly with clients and supported their online presence and promotional activities.
• Developed practical experience in digital acquisition, customer communication and marketing services.

Management in Tourism – Faculty of Tourism and Hospitality Management (FMTU) (2025-12)