Ivanka Puljic

Highly motivated, trustworthy, and responsible team player who possesses a long record of working in various project implementation, management support, and administrative positions. An energetic performer who always takes a mature approach to tasks to achieve outstanding results, affirm high standards, and meet deadlines in a dynamic setting. Proactive and friendly individual with a reputation for delivering needed results while building strong relationships and trust with colleagues, managers, and clients.

An organized approach, plenty of initiative and a genuine desire to contribute to the ongoing success of the business are my main focus and key for efficiency. Dedicated and loyal, exceeding expectations with a second-to-none support attitude in executing any given task.

Atlassian Admin at ZETA GmbH (2024-01 – 2025-03)

• Gathering business requirements and identify opportunities to optimize and improve JIRA, Confluence and Bitbucket configurations.
• Developing, maintaining and managing Atlassian products (Jira, ITSM, Confluence, Bitbucket, Cloud, Trello)
• Configuring and maintaining Jira projects, schemes, screens, workflows, permissions, custom fields, filters, dashboards.
• Managing users, permissions, and security settings in Jira, Confluence, and other tools.
• Creating custom notifications, and automation rules using Atlassian tools.
• Working with business users to evaluate JIRA and Confluence plug-ins, identify licensing requirements and perform testing, installation and configuration of plug-ins.
• Maximizing team productivity and collaboration by training team members on tool usage, new features and workflows.
• Creating documentation on workflows and processes implemented in JIRA/Confluence to support operational procedures.

System Developer at ZETA GmbH (2021-07 – Present)

• Developing and maintaining CAE system for engineering in plant construction/planning software (COMOS)
• Securing and optimizing content and process flows in the development Interface for key users & different project teams
• Arranging and managing ad hoc activities & analyses while producing reports and documentation
• Supporting operations among colleagues by communicating irregularities and carrying out performance tests regularly
• Working in an agile SCRUM project environment in which initiative and personal responsibility were paramount for large-scale projects
• Coordinating customer requests & completing service desk tickets using Jira & other Atlassian products
• Monitoring the progress of the testing phase and creating alternative testing templates for reports

Line Manager Assistant at Joe Duffy Group (2017-10 – 2020-09)

• Contributing to project management, working in coordination and collaboration with several teams
• Drafting workflow correspondence to reply to enquiries in regard to relevant administrative, manufacturer/finance review, staff matter
• Close collaboration with service units and regular communication with internal team members, both at headquarters and on the field
• Executing additional administrative tasks as necessary, such as managing operational programs, keeping track of payments and accounts including funds allocating
• Correspondence with the external clients through the different frameworks and applications
• Attending and contributing regular meetings surrounding departmental performance strategy and reviews
• Reviewing day to day and month to month execution tracker including administrations accounts, guaranteeing that budget/ target was met
• Assisting in manufacturer audits ensuring quality and services have followed the correct workflow and assigned procedure
• Taking initiative to rapidly resolve general issues and queries in an efficient manner

Hospitality Supervisor & Team Assistant at Taste Company (2015-02 – 2017-09)

• Managing the reservation system, booking requests & cancellations
• Running different software including data entry programs for the internal system
• Monitoring and reporting on key performance indicators and service level agreements to exceed customer expectations
• Monitoring of the operational budget and expenses, ensuring financial compliance and effective management and cost
• Assisting team with documents set up & invoicing

Higher Diploma in Science in Software Development – GMIT (2020-01 – 2021-09)

Bachelor of Business (Hons) in International Business – Dorset College (2019-01 – 2019-11)

Bachelor's Degree in Faculty of Criminology – University of Sarajevo (2004-09 – 2009-11)