Liliia Gorban
QA testing, search quality evaluator, AI data annotator, AI rater
Zaposli ovu osobu
Pošaljite ponudu za posao izravno ovom kandidatu
O meni
Experienced customer support and administrative professional with 15+ years of experience in customer service, office administration, and operational support roles. Skilled in handling customer inquiries, order processing, documentation, and coordination across clients, suppliers, and internal teams. Detail-oriented professional with experience in documentation management, data accuracy, customer communication, and process improvement.
Skilled in reviewing information, following guidelines, identifying inconsistencies, and working with digital systems. Strong experience with SAP and 1C systems, customer communication, and end-to-end order management. Fluent in English (professional communication), Croatian, Ukrainian, and Russian.
Interested in AI model evaluation, content review, data quality assessment, and annotation projects. Motivated to contribute analytical thinking, attention to detail, and structured decision-making to the development of high-quality AI systems.
Iskustvo
Office Manager at Ljubicic Tennis Academy (2026-01 – Present)
- Manage daily administrative operations and customer communication
- Handle inquiries from clients, students, parents, and staff
- Coordinate schedules, documentation, and internal workflows
- Support customer service and daily business operations
Sales Administrator / Customer Service Representative at Dupont Ukraine LLC (2010-01 – 2016-12)
- Managed customer orders and inquiries via SAP and 1C systems
- Provided daily support to wholesale and retail clients
- Handled communication with clients, logistics, customs, and internal teams
- Processed contracts, invoices, and shipping documentation
- Ensured accurate and timely order fulfillment and issue resolution
Administrative Assistant / Receptionist at Dupont Ukraine & others (2007-01 – 2010-12)
- Provided administrative and customer support across departments
- Managed incoming calls, emails, and office communication
- Supported managers and teams with documentation and scheduling
- Maintained databases and ensured smooth office operations
Obrazovanje
Higher. Enterprise economics, project management and consulting.
Faculty: Enterprise economics at Kyiv National University.
1992 – 1997
Master of Business Administration.
