Gábor Érdi

Customer relations and operations professional with experience supporting customers, internal teams and external partners in international business environments. Strong background in customer communication, issue resolution, process coordination and digital tools, with a structured and service-oriented working style. Fluent in Hungarian and English, with experience handling stakeholder needs, documentation, follow-up and day-to-day operational support.

SME Digital Transformation Consultant at Freelance (2021-01 – Present)

• Partner with SMEs and public sector clients on digital transformation, focusing on workflow optimization and tool adoption
• Implement collaborative solutions (Google Workspace, AppSheet) to improve operational efficiency and data visibility
• Work directly with clients to identify needs, configure solutions, and support rollout and ongoing usage
• Configure and deploy no-code solutions (AppSheet) to digitize client workflows, acting as both technical consultant and primary implementation lead

HR Systems Consultant at NGA Human Resources (Alight Solutions) (2018-01 – 2020-12)

• Acted as subject matter expert on SAP SuccessFactors, supporting pre-sales and executive-level solution reviews
• Led cross-stream delivery teams across configuration, integration, data, and testing, setting clear ownership and structured ways of working across distributed consultants
• Led solutioning for complex global RFPs, contributing to successful bid wins across multiple markets
• Designed end-to-end HRIS landscapes integrating SuccessFactors with SAP HCM, payroll, and adjacent systems
• Partnered with sales and delivery teams to translate client requirements into actionable implementation plans
• Leveraged SuccessFactors Reporting and Workforce Analytics to support data-driven HR solution design
• Defined integration scenarios between SuccessFactors and core HR/ERP systems, coordinating with module leads to align solution architecture across workstreams

EasyCon Ltd. at SAP SuccessFactors Consultant & Project Manager (2015-01 – 2017-12)

• Led project delivery as PM, directing consultants across Employee Central, Recruiting, and reporting workstreams while managing dependencies, risks, and priorities to maintain delivery momentum
• Led EasyCon's certification as an official SAP SuccessFactors Sales and Consulting Partner
• Designed reporting environment and interface design for SuccessFactors Employee Central, Recruiting, and Advanced Reporting
• Supported SuccessFactors pre-sales tenders for Suzuki, OTP, MOL, and Computacenter

Project Manager - Mobile GPS Applications at LEADER European Union Initiative (2013-01 – 2014-12)

• Managed the full lifecycle of EU-funded mobile application projects for 60 municipalities

HRIS Project Manager at SAP Global Headquarters (2000-01 – 2012-12)

• Supported global clients and subsidiary HR teams on policies, processes, and system adoption across multiple markets
• Played a key role in centralizing SAP's global HR operations, including the design and rollout of HR data management tools
• Contributed to the setup of SAP's first Global Shared Services Center, enabling scalable HR service delivery
• Managed the full lifecycle of global HR solutions, from design and implementation to ongoing optimization
• Supported pre-sales initiatives for SAP SuccessFactors, helping position cloud HR solutions to enterprise clients
• Mentored junior team members, providing structured feedback and supporting their development

SAP HR Product Manager at SAP (1998-01 – 1999-12)

• Led the market entry and localization of SAP HR in Hungary, managing pre-sales and product development

HR Associate at Tetra Pak (1996-01 – 1998-12)

• Supported HR management and organizational processes in a corporate environment

Master's Degree in Agribusiness Operations – Hungarian University of Agriculture and Life Sciences (MATE)

Bachelor's Degree in International Business – Budapest University of Economics and Business