Shernice Hall

Business Analyst with 15+ years of experience in highly regulated government environments, specializing in process improvement, requirements analysis, and data-driven decision support. Proven ability to analyze workflows, perform gap analysis, and translate business needs into structured documentation and actionable solutions. Strong background in stakeholder collaboration, compliance, and quality assurance with advanced Excel-based reporting and analysis.

Centralized Evaluative Review (CER) Specialist at Internal Revenue Service (IRS) (2015-12 – 2025-09)

Specialized in workflow analysis, process improvement, and requirements documentation in a highly regulated government environment.

• Analyzed current-state workflows and identified process inefficiencies, recommending improvements that enhanced operational accuracy and reduced errors
• Gathered and documented business requirements by collaborating with internal stakeholders, ensuring alignment with regulatory and operational standards
• Performed gap analysis to evaluate discrepancies between existing processes and desired outcomes, supporting implementation of improved procedures
• Created structured documentation including workflows, process guides, and review criteria to standardize operations and improve consistency
• Supported testing and validation of process changes by reviewing outputs, identifying defects, and ensuring accuracy prior to full implementation (UAT-style validation)
• Tracked performance metrics and trends using Excel and internal systems to support reporting, decision-making, and continuous improvement efforts
• Communicated risks, issues, and findings clearly to leadership, enabling timely resolution and improved process outcomes
• Facilitated knowledge sharing and guidance to team members on updated procedures and compliance requirements

Inventory Specialist (Collateral Duty) at Internal Revenue Service (IRS) (2022-02 – 2025-09)

Monitored workflow pipelines and inventory controls while developing tracking tools and reporting methods.

• Monitored workflow pipelines and inventory controls to ensure timely processing and data accuracy
• Developed tracking tools and reporting methods to improve visibility into operational performance and workload distribution
• Collaborated with cross-functional teams to identify inefficiencies and support process improvements

Lead Contact Representative at Internal Revenue Service (IRS) (2008-01 – 2015-12)

Reviewed complex casework and served as liaison between team members and leadership.

• Reviewed complex casework for accuracy, compliance, and adherence to policy, identifying issues and recommending corrective actions
• Supported process standardization efforts and assisted in training team members on updated procedures and quality expectations
• Acted as a liaison between team members and leadership to communicate process issues and operational challenges

Data Transcriber at Internal Revenue Service (IRS) (2007-01 – 2007-12)

Processed and validated high volumes of sensitive data with strict accuracy and compliance requirements.

• Processed and validated high volumes of sensitive data with strict accuracy and compliance requirements
• Ensured data integrity through detailed verification and adherence to established procedures