Viktor Kovács

Operations and team coordination professional with 10+ years of international experience, including more than 8 years in a high-volume five-star London hotel. In a leadership role since 2021, responsible for weekly rota planning, daily staffing, leave and absence management, shift coverage, task allocation, onboarding and cross-department coordination. Strong in workforce planning, operational administration, rapid problem-solving and keeping multiple teams aligned in a demanding environment.

Seeking a long-term Operations, Workforce Scheduling, Planning or Administrative Coordination role in Budapest.

Head Porter / Bell Captain (Team Leader) at The Ned (2021-12 – Present)

• Coordinate the day-to-day operation of the porter and doorman functions, assigning tasks and priorities clearly across the shift.
• Prepare weekly rotas in Fourth / Unifocus, balancing shift coverage, rest periods, operational needs and fair workload distribution.
• Manage annual leave, requested days off, absences and last-minute replacements, resolving staffing gaps quickly and pragmatically.
• Maintain daily worksheets, shift handovers and operational records accurately and consistently.
• Work closely with Concierge, Front Office, Housekeeping, Security and management teams to maintain smooth cross-department operations.
• Train and support new team members, reinforcing procedures and service standards during live shifts.
• Order operational supplies including luggage tags, umbrellas and stationery; raise procurement requests in Adaco and liaise with the Procurement team.
• Promoted internally from Luggage Porter to Head Porter in December 2021.

Luggage Porter at The Ned (2018-01 – 2021-12)

• Coordinated guest arrivals and departures, luggage storage and daily operational tasks with a high level of accuracy.
• Collaborated closely with Front Office, Concierge, Housekeeping and Security, ensuring clear handovers and rapid problem-solving in a high-volume international environment.

Receptionist at Marble Arch Inn (2016-09 – 2018-02)

• Handled reservations, guest records, email and telephone enquiries, and general front desk administration.
• Maintained invoices, payments and daily front office administration accurately, using Opera Hotel Management System to support smooth daily operations.

Waiter at Butlin's Skyline Ltd. (2013-08 – 2016-09)

Warehouse Order Picker at Kaufland Logistik (2013-04 – 2013-08)

Warehouse Order Picker at Staffline Recruitment Ltd. (2012-09 – 2013-03)

Vocational Qualification in CNC / Lathe Operator – Zsoldos Ferenc Secondary & Vocational School (2010 – 2012)

Secondary School Certificate in IT Specialisation – Teleki Blanka Secondary & Vocational School (2004 – 2010)