Adi Ageng

Application Support Engineer with 2 years and 8 months of experience supporting production applications in the digital banking industry. Experienced in incident handling, microservices troubleshooting, application monitoring, transaction tracing, SQL investigation, and API validation. Skilled in identifying application failures, analyzing logs, coordinating with cross-functional teams, and supporting service recovery.

Hands-on experience with Dynatrace, GCP Logs Explorer, PostgreSQL, Postman, and production operations in a 24/7 environment.

Infra Engineer / Application L2 Support at PT PGI Data (2024-02 – Present)

Deployed at: Bank Saqu Indonesia

• Provided L2 production support for microservices-based digital banking applications, including payment, onboarding, customer, bank-account, utility, loan, and AML-related services.
• Investigated production incidents by assessing severity and business impact, tracing transactions, analyzing application logs, and identifying affected services and dependencies.
• Monitored application health, failure rates, and service performance using Dynatrace and GCP Logs Explorer to detect anomalies and support incident investigation.
• Performed SQL-based data investigation using PostgreSQL, MSSQL, and BigQuery, including transaction validation, data reconciliation, and troubleshooting.
• Conducted API validation using Postman and supported troubleshooting of Java Spring Boot and ASP.NET applications through log analysis, stack traces, and configuration checks.
• Supported production operations, including EOD/COB, data warehouse export, ETL monitoring, and operational validation to maintain processing reliability.
• Coordinated with Developers, SRE, Infrastructure, Database Support, and external vendors to escalate technical issues, support approved remediation, and validate service recovery.

Network Solutions Engineer Internship at Xapiens Technology Indonesia (2022-08 – 2023-01)

• Create Implementation design for CCTV installation
• Creating solutions document with High Level Design for Implementation.
• Engage in discussions with vendors to coordinate the procurement of necessary materials.
• Creating Micro Design Document with Low Level Design for Implementation.
• Create Implementation design for Access Point installation
• Assist in the creation of solution documents, including High Level Implementation Design.
• Resource and Services Monitoring (Virtual Machine, Web Applications, SSL Certified).
• Monthly Reporting (Virtual Machine CPU and Memory).
• Zabbix Agent Troubleshooting (Linux Server and Windows Server).

Operation Support Systems Practices at Smart Lab Broadband Multimedia (2021-08 – 2022-07)

• Monitor availability, bandwidth, and server capacity with LibeNMS
• Monitoring router traffic with Cacti

Telecommunication Engineering – Politeknik Negeri Jakarta (PNJ) (2019-08 – 2023)