Application Delivery & Dev 3 Project Based at United Overseas Bank Indonesia (UOBI) (2026-04 – 2026-07)
- Perform Project Management Process for projects related to Domain Application Delivery & Development (related Treasury & Trade)
- Act as L2 and L3 Support for production issues related to Domain Application Delivery & Development.
- Review and follow up (if necessary) on the system portfolio related to Domain Application Delivery & Development.
- Conducting reviews with relevant stakeholders on vendor performance and collaborating with TFP to extend cooperation agreements related to the maintenance of applications related to Domain Application Delivery & Development.
- Conducting DR Exercises for applications related to Domain Application Delivery & Development.
Atlassian Support Engineer at iZeno Technology Indonesia (2024-11 – 2025-04)
Responsible for managing and maintaining JIRA platform including workflows, issue types, custom fields and permissions to ensure seamless operations. Provide technical support and troubleshooting for Jira Query Language (JQL) to deliver actionable insight. Involved integrating Jira with other tools such as Confluence, Bamboo, and Bitbucket, as well as automating processes using Jira Automation and scripting tools like Groovy Script Runner, create and maintain comprehensive documentation for Jira Configurations and processes, and support cloud migration projects for a wide range of enterprise clients.
TecOps Engineer at Krom Bank Indonesia (2022-11 – 2024-05)
- Participate in the process of applying for a Krom License to regulators namely Bank Indonesia, OJK, and LPS, ISO 270001 standardization with IT Governance
- Daily checking of ticketing systems and responding for reaching SLA, automating software builds, testing, and deployments (CI/CD pipelines).
- Conduct troubleshooting root cause analysis and implement corrective/preventive measures during and after each incident, managing servers, cloud resources, and containers
- Do periodic monitoring of production alerts, collaborate with engineering team, and create the report regarding to business correspondence
- Replicate and reproduce issues on staging and production environment during development until public release, manage access control, secrets, and vulnerability scanning
- Collaborate closely with product and engineering team to deeply understand business processes application functionalities.
- Execute manual test scenarios across client-side applications, server-side system, and database
- Contribute to establishing, improving, and enforcing QA best practice, standards, and processes.
Application Engineer at Dana Indonesia (2021-09 – 2022-11)
- Monitor and analyses real-time/off-line data, network, data center, cloud activity, providing maintenance and technical support to ensure that the business operation of key partners is normal, the various type of payment channels are working well and implement ITIL processes.
- Coordinate the resources of all parties concerned to quickly response to emergent cases and improve the cooperation mechanism and process.
- Identify and summaries partners pain points and propose enhancement to company products and industry solutions engineering team.
- Manage technical support service requests from locals, collaborate with HQ team together to quickly resolve customer's issues and ensure satisfaction toward the support experience.
- In-depth knowledge of hardware and software and cloud computing such as SaaS, IaaS, PaaS, up-to-date knowledge of the latest IT, Software trends, Quality Assurance, and daily task of ticketing and responding to customer SLA.
IT Infrastructure & Technical Support at CNBC Indonesia (2019-11 – 2021-09)
- Responsible for all technical matters both in the studio and during small and large event.
- Providing and ensuring that the network can be used for live streaming both from abroad, within scope of the office, Install, configure, and support network equipment including WAN accelerator, proxy server, and routers.
- Design and implement new network solutions or improve existing networks and make bandwidth management and distribute to user properly.
