Aditya Mahenra

A dedicated Travel & Ticketing professional with extensive experience in the tourism industry since 2021. Possesses technical expertise in operating GDS Sabre for flight reservations, coupled with a strong background in customer service and travel administration. Highly detail-oriented and experienced in managing travel documentation and coordinating with airlines to ensure seamless operational workflows.

Support Team at Dkriuk Fried Chicken (2025-05 – 2025-12)

• Assisted in daily operations by managing workflow and optimizing support activities.
• Collaborated with local area teams to improve operational efficiency and ensure seamless service delivery across regional outlets.

Customer Service Officer at Jackal Holiday Travel (2023-11 – 2024-08)

• Assisted customers with travel needs by managing flight reservations and ticketing through GDS systems, ensuring precise itinerary planning.
• Processed comprehensive travel documentation and coordinated with airlines/GSAs to ensure seat availability and accurate passenger data for group bookings.
• Handled customer complaints and issues, resolving them effectively and maintaining a high level of customer satisfaction.

Admin Receiving at CV Crystal Bali (2021-06 – 2023-06)

• Managed receiving process and documentation of incoming goods, ensuring proper inventory tracking and timely distribution.
• Coordinated with cross-functional departments to maintain data accuracy and streamline operational workflows.

Senior High School – SMK ICB Cinta Wisata (2018 – 2021)