Agil Kristanto

Results-driven Business Process & System Management professional with 3.5+ years of experience in process improvement, governance implementation, and operational standardization across multi-industry organizations. Experienced in developing SOPs, business process frameworks, and GRC systems to improve operational efficiency, compliance, and organizational consistency. Skilled in aligning KPIs and business processes with corporate strategy through Balanced Scorecard (BSC) implementation and system integration initiatives.

Strong analytical capability in business process mapping, ERP/BRD analysis, and continuous improvement methodologies such as DMAIC, PDCA, SIPOC, and QCC. Adept at collaborating with cross-functional teams to drive sustainable business performance and operational excellence.

SOP Specialist – Corporate Strategic Officer Division (3-Month Contract Based) at PT. Multi Citra Rasa (Rasa Group) (2026-02 – 2026-05)

• Conducted business process mapping to improve operational effectiveness and efficiency across the organization.
• Initiated the development of a Balanced Scorecard (BSC) framework to monitor and evaluate Key Performance Indicators (KPI) across departments.
• Analyzed Business Requirement Documents (BRD) for enterprise system development initiatives, including ERP, DMS, and other operational systems.
• Developed, reviewed, and analyzed Standard Operating Procedures (SOP) based on risk management principles and operational requirements to ensure compliance with ISO 9001:2015, ISO 22000:2018, FSSC, and Halal standards.
• Successfully developed 37 SOP documents within 3 months to support operational standardization, business process improvement, and continuous improvement implementation across departments.
• Strengthened document standardization and governance practices through structured SOP development and document control systems.

System Management Supervisor – Business Development & System Management Division at PT. Kontek Aja (JHL Group) (2024-02 – 2026-02)

• Enabled Balanced Scorecard (BSC) implementation by aligning system documentation and business processes with corporate strategic objectives across multiple business units
• Collaborated with Business Analysts to develop corporate KPIs and ensure alignment between strategy and operational execution
• Developed corporate policies integrated with structured document control systems to strengthen governance practices
• Analyzed and refined membership point rules for MYJHL Loyalty Application, improving clarity, fairness, and alignment with customer engagement strategy
• Drove ERP/CRM process alignment to ensure system workflows reflect approved business processes and governance standards
• Utilized Balanced Scorecard (BSC) and SWOT Analysis to support strategic alignment and performance measurement
• Led business process standardization across 10+ business units in multi-industry sectors (contracting, automotive, wellness, manufacturing, retail, and services)
• Established standardized process frameworks as the foundation for SOP development and enterprise system implementation
• Designed and implemented 4 Corporate Management Systems under a unified framework: Ethics & Compliance System (Anti-Gratification, Whistleblowing System, Code of Conduct), successfully implemented in 85% of group entities (17 of 20 companies); Quality & Process Management System (SOP, WI, document control standards); Continuous Improvement System (Quality Control Circle (QCC) & Suggestion System framework); Risk Management System aligned with ISO 31000:2018
• Led operational audits, identified process inefficiencies and control gaps, and drove Problem Identification & Corrective Action (PICA) initiatives to enhance process effectiveness and ensure compliance with established standards
• Applied BPMN, SIPOC, and Value Stream Mapping (VSM) to analyze, design, and optimize business processes
• Led risk assessment, mitigation strategy development, and Business Continuity Planning (BCP) to strengthen organizational resilience and improve business continuity readiness
• Conducted periodic risk identification and assessment at the Holding level
• Developed risk registers and risk matrices for risk management implementation across Holding and business units
• Performed monitoring and audits of risk control effectiveness across Holding and business units
• Supported regulatory compliance and internal audit requirements
• Prepared audit reports and risk assessment findings
• Utilized Inherent & Residual Risk (InEx) Analysis to evaluate risk exposure and control effectiveness

Supervisor System Development – System Development Division at PT. Insan Daya Sentosa (Parastar Group) (2022-07 – 2023-11)

• Led end-to-end SOP development and process standardization across distributor, retail, logistics, and outsourcing business lines
• Delivered 26 new SOPs, 48 Work Instructions, and 4 forms, and successfully finalized 61 long-pending SOPs, accelerating process standardization and operational readiness
• Established and supervised document control systems covering 120+ active documents, ensuring version control, validation, and alignment with current business processes
• Led SOP socialization and implementation across departments to ensure consistent adoption and execution of standardized processes
• Coordinated with Internal Audit to manage compliance documentation and drove corrective actions based on audit findings
• Led a warehouse process improvement project for outsourced operations under HCGA, reducing inventory discrepancies from 68% to 44% through DMAIC methodology and corrective action implementation
• Strengthened governance and system discipline by ensuring all documentation and processes adhered to established standards and business requirements

Bachelor Degree of Science (B.Sc) in Major Physics – Applied Physics – Universitas Gadjah Mada, Mathematics and Natural Science Faculty (2017 - 2021)