Akbar

Information Systems graduate from Telkom University (GPA 3.69) with specialization in IT Management. Skilled in risk management (ISO/IEC 27005), IT governance (COBIT 2019), and business process analysis using tools such as Bizagi and Visual Paradigm. Experienced through internships and practicum assistant roles, with strong adaptability, analytical thinking, and effective communication in academic and professional settings.

Technical Support Intern at PT Metranet (2025-11 – Present)

• Supporting daily operational services to ensure smooth business process.
• Ensuring response time performance consistently meets SLA targets.
• Ensuring resolution time compliance in accordance with defined SLA standards.
• Conducted problem management analysis to identify root causes and implement long-term solutions.

Directorate of Broadband Development Intern at Kementerian Komunikasi dan Digital (2024-06 – 2024-08)

• Revising the policy regarding standards, procedures, and criteria related to broadband telecommunications infrastructure development based on the results of a joint meeting.
• Recorded comprehensive and accurate minutes of meetings, capturing key discussions, and assigned action items to ensure clarity and accountability.
• Compiled detailed and accurate publication reports to support performance tracking and strategic planning.

Information Network Security Practicum Assistant at Telkom University (2025-02 – 2025-06)

• Assisted students in understanding fundamental and advanced concepts of information and network security.
• Prepared and organized practicum materials, case studies, and assignment related to information security.
• Supported lectures in guiding and evaluating students during practicum sessions.
• Strengthened knowledge in network security tools, protocols, and risk mitigation practices.

Business Process Modelling Practicum Assistant at Telkom University (2023-09 – 2024-01)

• Assisted students in learning and applying business process modelling concepts and tools.
• Prepared practicum materials, case studies, and assignments related to process analysis and modelling.
• Supported lectures in guiding and evaluating students during practicum sessions.
• Developed strong skills in business process analysis using tools such as Bizagi Modeler and Visual Paradigm

Bachelor of Information System in Information System – Telkom University (2021-08 – 2025-08)