Alfian Nadhif

Detail-oriented and results-driven Supply Chain & Operations Professional with over 8 years of experience in e-commerce fulfillment, order management, and customer operations. Proven track record in managing cross-border logistics (ID, MY, PH, SG), achieving 95%+ SLA compliance in order processing and returns management. Highly proficient in SAP, Warehouse Management Systems (WMS), and Magento.

Recognized for adaptability during 3PL migrations and implementing process improvements that significantly reduce lead times and optimize inventory availability.

Supply Chain Executive Order Management at Love, Bonito (2026-04 – Present)

• Managed ITR (Inventory Transfer Request) creation for MY, ID, and PH markets (Replenishment, Paperbag, NAL) with no delays, implementing structured STRO/Paperbag Trackers for visibility.
• Streamlined the ID Sponsorship order flow to align with SG standards, introducing a DTW-based bulk-upload process that reduced processing time from 5 minutes per order to a single batch upload.
• Reduced Magento holding window from 48 hours to 1 hour for LBID, optimizing committed inventory release and resolving out-of-stock (OOS) challenges.

Supply Chain Executive DC at Love, Bonito (2025-05 – 2026-04)

• Handled over 4,400+ customer returns across 7 international markets (SG, HK, PH, MY, INTL, US, ID) while maintaining an average processing lead time of under 1 day.
• Processed 1,676 customer requests in 1H 2025, maintaining a 96.5% overall SLA achievement for refunds, replacements, and OOS management via SAP and Magento.
• Managed end-to-end inbound operations and Dock-to-Stock processes for ID & MY, consistently achieving 1-3 days SLA during peak seasons.

Supply Chain DC at Love, Bonito (2024-07 – 2025-04)

• Processed regular and priority Purchase Orders (PO) and Sales Orders (SO) across MY, ID, and PH markets utilizing SAP with an average of 0 days lead time.
• Created and tracked over 340 Sales Orders (SOINF) in a 6-month period for KOL and marketing campaigns, actively coordinating with 3PLs to prevent campaign delays.
• Played a key role in Phase 2 of the 3PL Migration to Maersk, overseeing warehouse relayout, asset transfer, and stock alignment.

Warehouse Assistant (Inbound WH) at Love, Bonito (2024-01 – 2024-06)

• Managed receiving lead time system, achieving an average of 6.4 days lead time (exceeding the 9-day benchmark) for complex formal and informal shipments. Successfully coordinated 107,000+ units of inbound shipments.
• Supported the SAP system migration from MitraIT, ensuring real-time order and inventory synchronization during the transition.
• Assisted in Phase 1 3PL Migration by organizing warehouse layout and optimizing storage capacity for seamless asset transfer.

Warehouse Assistant (Full-time) at Love, Bonito (2023-01 – 2023-12)

• Maintained 99.8%+ stock opname accuracy by performing regular audits, resolving variances, and updating WMS and planograms.
• Handled TCO (Transfer Order) to Store fulfillment with 99.95% delivery accuracy, consistently meeting the 3-day lead time benchmark.
• Processed B2C and B2B fulfillment smoothly, reducing order fulfillment lead times and managing out-of-stock (OOS) investigations.

Warehouse Assistant (Contract) at Love, Bonito (2022-02 – 2022-12)

• Assisted in daily warehouse operations, ensuring timely picking, packing, and quality control of e-commerce orders.
• Collaborated with logistics providers to ensure timely last-mile delivery.

Warehouse & Storekeeper at Kamengski (2016-11 – 2021-12)

• Fulfilled 35 to 50 B2C customer orders daily, pulling and preparing products to ensure timely shipments and high customer satisfaction.
• Performed end-to-end warehouse duties including picking, packing, counting, and meticulous record-keeping.
• Created comprehensive daily sales reports and monthly financial reports to support business decision-making.

Logistics Volunteer at Setali Indonesia (2019-05 – 2019-05)

• Organized incoming goods and labeled merchandise according to size, shape, and type for visual display.

Merchandise Volunteer at ARKIPEL Film Festival (2016-08 – 2016-08)

• Prepared exhibition needs, recorded visitor numbers, and generated daily merchandise sales reports.

Bachelor's Degree Candidate in Advertising, Faculty of Communications – Universitas IISIP

High School Diploma in Social Sciences – SMAN 97 (2012-06 – 2015-05)