Administrative Staff Komisi Penjaminan Mutu
- managing schedules, maintaining files and office equipment, preparing reports, and handling data entry.
Admin Support
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Standby during live session and execute live operators activities for TikTok, Instagram and e-commerce marketplace
Customer Service and Sales
- Educating customers on products and conducting the necessary follow up with aged sales leads
Customer Service Specialist
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Agent
- Responded and resolved customer issues by exploring and implementing answer via Whatsapp and Instagram
Sales Consultant at RUANGGURU (2020-12 – 2021-02)
- Implemented up-selling and cross-selling strategies, encompassing recommendation of accessories and complementary purchases.
Customer Service Manager
- Create and develop standard operating procedures for customer service
- Dealing with up-selling and cross-selling also trained new personnel
Customer Service Agent
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Cross-trained and provided backup support for organizational leadership.
Internship Program at PETRA PENIDA ENERGI INDONESIA (2017-07 – 2017-09)
Internship Program at PERTAMINA HULU ENERGI (2016-11 – 2016-12)
