Andri Dayadi
Service Delivery & Planning Specialist
Talenta
Jakarta, Jakarta0Anggota sejak 3 November 2023
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Tentang
An experienced professional adept at utilizing knowledge of both the after sales and services industry to successfully manage operations and delivers service excellence to customers & all stakeholders.
Pengalaman
Employment History
PT. Epson Indonesia, Jakarta
January 2005 — PresentCustomer Support/Post Sales Assistant Manager
- Service Delivery & Service Planning for Epson in Indonesia market
- Chanel Management & supervision of 200+ after sales authorized partners
- Performance based evaluations for existing & potential partners/clients
- Creating & configuring of brands after sales coverage/service networks
- Ongoing competitor and analyzing market trend
- Supervising quality of Epson support for Indonesia Region.
- Supervise & liaise with service partners, controlling after sales performance.
- Problem escalation to Singapore regional office & Seiko Epson Japan.
- Managing After Sales cost within strict margin VS overall net sales
- Lead coordination of Technical Support Department activity for B2B & B2C Product.
- Call centre management, Analysis of customer satisfaction surveys & feedback
- Ensure company brands & campaigns is up to date with consumer demands & challenges
- Factory automation Robots
- Managing principals, System Integrators, Alliance Partners
- Project handling with time constraints
