Building Manager at Bright Property Service Indonesia (BPSI) | Country Garden Group | China Company (2024-09 – Present)
- Oversee and manage all operational and management activities of the property project, develop and implement property management plans, and ensure service quality and operational targets are achieved.
- Lead and manage the daily operations of the Property Management Department, and report work progress regularly to management.
- Monitor the project's financial performance, control budgets, and ensure effective cost management.
- Follow up on customer complaints and supervise corrective actions taken by all departments.
- Oversee the collection of property management fees and outstanding payments, ensuring collection targets are achieved.
- Establish and continuously improve service standards to enhance customer satisfaction.
- Perform any other duties assigned by management.
Customer Service Manager at Bright Property Service Indonesia (BPSI) | Country Garden Group | China Company (2022-09 – 2024)
Manager oversees all aspects of the tenant lifecycle, ensuring exceptional customer experience, operational efficiency, and legal/ethical parity for both clients and internal teams. This role bridges property management, customer service, utility management, and strategic communication.
Chief Customer Relations, HO & Fit Out Dept. at MGM Propertindo Developer | Indonesia (2021-01 – 2022-09)
- Monitored teams handling unithandovers, fit-out processes, and customer services.
- Strengthened customer relationships and coached service staff.
- Developed and evaluated service standards; served as internal content creator.
- Ensure client satisfaction through excellent service and timely resolution of issues.
- Collaborate with building managers, engineering, and contractor to ensure client requirements are translated into deliverables.
- Provide training and support to ensure team effectiveness in client communication.
Tenant Relationship & Fit Out Staff at Sinar Mas Land | Tangerang, Banten (2016 – 2021-01)
- Handled and monitored tenant complaints and fit-out requests.
- Prepared monthly tenant relation reports and coordinated move-in/out processes.
- Inspected tenant areas and public facilities to ensure maintenance standards.
- Prepare weekly/monthly reports on customer satisfaction, complaints handled, and project milestones.
- Develop and maintain long-term customer relationships with owners Assist in coordinating the transition of apartment operations from the developer to the P3SRS (Association of Owners and Occupants).
Tenant Relations Officer & Customer Service Specialist at PT Supermal Karawaci | Tangerang, Banten (2013 – 2016)
- Managed handover and after-sales service for tenants.
- Log and follow up on all complaints and ensure resolution according to service standards.
- Coordinate with engineering, housekeeping, and security teams to support tenant needs.
- Escalate technical or operational issues to the appropriate departments.
- Communicate important building operations, policy updates, and service changes.
- Ensured tenant compliance with company guidelines.
- Served VIP customers and provided excellent service experience.
