Aryansyah Pratama

Remote Customer Support and Operations Specialist with 7+ years of experience spanning customer service, e-commerce order management, B2B/B2C coordination, and digital content operations. Proven track record handling multi-region enquiries, processing international shipments, managing platform-based workflows, and producing operational reports under tight deadlines. Bilingual in English and Indonesian, comfortable working across UK, EU, US, and Asia-Pacific time zones within multicultural, distributed teams.

Remote Administrative & Operations at Automotive Lighting Company (Confidential) (2026-04 – 2026-07)

• Managed end-to-end B2C and B2B order processing across UK, EU, and US Shopify storefronts, including international shipment coordination via DHL eCommerce and MyDHL+.
• Handled multi-region customer service email enquiries covering product compatibility, order status, warranty, and returns, adhering to strict brand tone and FAQ protocols.
• Conducted daily counterfeit monitoring across online marketplaces and escalated findings to management, contributing to brand protection efforts.
• Scheduled and published Instagram content via Meta Business Suite and maintained a content calendar aligned with product launches and promotional periods.
• Produced and submitted structured daily operational reports summarising order volumes, shipment status, and outstanding issues for UK management.
• Processed invoicing and financial entries in QuickBooks; flagged and corrected a critical currency input error (USD vs EUR/GBP) to prevent downstream financial discrepancies.
• Collaborated via Microsoft Teams and SharePoint to coordinate with cross-functional team members across UK and remote time zones.

Administrative Officer & Customer Service at EasyRide Urban Quest PTE LTD (2025-07 – 2025-11)

• Handled work permit applications and renewals for foreign workers in Singapore, ensuring full regulatory compliance.
• Assisted riders with account, vehicle usage, and company policy enquiries, providing timely and accurate support.
• Managed vehicle release, swap, and return processes, maintaining accurate operational logs.
• Maintained organised digital and physical records including rider information, vehicle status, and permit documentation.
• Collaborated with internal departments to resolve operational issues and improve customer satisfaction.

Customer Service Consultant at Digital Support Solutions (2021-04 – 2025-05)

• Delivered email and chat-based customer support for international clients across product enquiries, account troubleshooting, and order issues.
• Diagnosed and replicated technical problems reported by users, documenting recurring bugs and collaborating with product teams for resolution.
• Managed high-volume support queues with a consistent focus on accuracy, empathy, and timely resolution.
• Maintained detailed records of client interactions using CRM and ticketing tools.
• Contributed regularly to knowledge base and FAQ improvements, reducing repetitive escalations.

Administrative Officer at PDAM Tirtawening (2018-01 – 2021-02)

• Managed and maintained accurate records, reports, and internal databases for operations and customer service documentation.
• Processed customer account information, payment records, and service data with strict attention to detail and confidentiality.
• Handled incoming customer enquiries and complaints, providing professional resolutions through office channels.
• Drafted and distributed weekly company bulletins and internal memos to improve staff coordination.

D3 in English Language and Literature – Universitas Padjadjaran (2010 – 2014)