Awan Dadan Hermawan

Administration and Operations Professional with more than 10 years of experience across the financial services and education sectors. Experienced in document control, operational administration, asset verification, customer service, reporting, and cross-functional coordination. Proven ability to maintain high standards of accuracy, ensure compliance with operational procedures, and support business continuity through effective administrative processes.

Recognized as Top 5 Best Customer Service 2022 for delivering excellent customer experience. Adaptable, detail-oriented, and committed to continuous improvement and operational excellence.

Central Custodian Staff at PT Mandiri Tunas Finance (2019-01 – Present)

• Manage document administration and asset verification in accordance with company procedures.
• Maintain document accuracy and completeness to support operational activities.
• Prepare operational reports and documentation for internal stakeholders.
• Coordinate document distribution and administration with branch offices.
• Deliver responsive customer service while ensuring compliance with company standards.
• Achieved 100% document accuracy through systematic verification and document control.
• Recognized as Top 5 Best Customer Service 2022 for outstanding customer satisfaction.
• Successfully handled 15–30 customer interactions per day while maintaining service quality.
• Supported operational readiness by ensuring timely and accurate documentation.

Teller at PT Bank Pembangunan Daerah Banten (2019-01 – 2019-12)

• Processed financial transactions accurately in accordance with banking procedures.
• Delivered excellent customer service while maintaining compliance with operational standards.
• Assisted branch operations through accurate transaction processing and administrative support.

Classroom Teacher & School Data Administrator at SD Negeri Padasuka 2 Garut (2011-01 – 2018-12)

• Managed school administration and educational data.
• Prepared academic reports and documentation.
• Coordinated administrative activities to support school operations.
• Developed strong communication, organizational, and problem-solving skills.

TPdok Secretary at PNPM Mandiri Perdesaan (2010-01 – 2013-12)

• Coordinated project administration and documentation.
• Managed document archiving and reporting.
• Supported stakeholder communication and administrative processes.

Bachelor of Primary Islamic Education in Primary Islamic Education – Universitas Garut

Vocational High School in Multimedia – SMKN 2 Garut