Winda Willis

Detail-oriented Operations & Administration Professional with over 8 years of experience managing facility operations, guest/customer relations, HR workflows, and SOP compliance. Proven track record in supporting managerial duties, coordinating cross-functional teams, and managing complex administrative tasks in fast-paced environments. Highly skilled in problem-solving, inventory control, and maintaining high standards of service quality (highly transferable to clinical patient care).

Fluent in English and accustomed to multitasking under pressure to ensure seamless daily operations.

Operations & Tenant Relations Administrator at Plaza Crystal International (2026-04 – Present)

• Support management in overseeing daily property operations, ensuring all service and administrative standards are consistently met.
• Coordinate cross-functional communication and problem-solving to track, resolve, and log client/tenant inquiries efficiently.
• Process and organise critical operational records, lease agreements, and administrative documentation with high attention to detail.
• Prepare periodic operational recaps, sales summaries, and detailed booking documentation for management reviews.

Operations & Administrative Specialist at JUNO HOME (2023 – 2026)

• Managed end-to-end operational order processing, payment verification, and logistics tracking while maintaining strict deadlines.
• Conducted regular audits of product price lists and inventory entries, ensuring high accuracy in the operational database.
• Maintained visual presentation standards and operational readiness of the facility in alignment with company guidelines.
• Participated in continuous operational and service training to maintain a high standard of professional appearance and discipline.

HR Administrator & Operations Analyst at Grainsly Retail (2021 – 2023)

• Demonstrated leadership by guiding and integrating new hires on company policies, workplace rules, and operational job responsibilities.
• Supervised store product inventory, stock movement tracking, and vendor purchasing data to ensure uninterrupted daily operations.
• Compiled and analysed weekly customer satisfaction (CSAT) metrics to generate actionable operational improvement reports.
• Handled administrative workflows for recruitment, onboarding, and personnel documentation, directly supporting the HR Manager.

Operations & HR Support Administrator at PT. Kreasi Dapur Kuliner (2018 – 2021)

• Facilitated staff training on operational Standard Operating Procedures (SOPs) and compliance standards, ensuring team alignment.
• Analysed customer retention data and feedback trends to support operational quality control and service improvements.
• Oversaw stock control, vendor purchasing documentation, and store operational inventory management.
• Supported end-to-end administrative logistics and onboarding scheduling for new operational staff.

Guest Operations Specialist at Opah Mami Restaurant (2015 – 2016)

• Coordinated real-time operational requests between kitchen and front-of-house teams to maintain seamless service workflow standards.
• Managed table reservation logs, seating allocation data, and customer feedback, directly translating to patient scheduling and care skills.
• Managed strict inventory control (stock in/out) for all operational ingredients and conducted regular stock opname.

Event Operations & Helpdesk Staff (Freelance) (Present)

• Google Summit Jakarta & AWS Summit (2025-2026): Managed attendee data, registration desk logistics, and helpdesk operations under high-pressure event environments.

Hospitality Management – Universitas Sahid Jakarta (2014 – 2015)

Tourism & Travel Services – SMIP Angkasa 2 Jakarta (2010 – 2013)