Ayu Kania

Dedicated and detailoriented Customer Support Specialist with strong communication skills and hands on experience assisting customers through email, chat and phone. Skilled in resolving inquiries, managing complaints, and delivering clear, solutions focused responses. Known for being patient, empathetic, and efficient in fast paced environments. Consistently maintains professionalism, accuracy, and a customer first attitude while ensuring a smooth and positive support experience.

Progress Advisor - English 1

Jan 2026 - Present

• Monitor and evaluate students academic progress to ensure achievement of learning goals
• Conduct regular progress consultations with students and parents to provide performance updates and actionable feedback
• Collaborate with teachers and academic teams to enhance student engagement and learning outcomes
• Build and maintain strong relationships with students and parents to support retention and satisfaction
• Analyze academic reports
• Support administrative and academic processes to ensure a smooth and positive learning experience
• Monitor and evaluate students academic progress to ensure achievement of learning goals
• Conduct regular progress consultations with students and parents to provide performance updates and actionable feedback
• Collaborate with teachers and academic teams to enhance student engagement and learning outcomes
• Build and maintain strong relationships with students and parents to support retention and satisfaction
• Analyze academic reports
• Support administrative and academic processes to ensure a smooth and positive learning experience

Social Media Admin (Telkomsel) at Infomedia Nusantara (2019-2025)

• Managed customer inquiries and resolved issues related to Telkomsel products and services
• Promoted and sold Telkomsel products through effective communication and marketing strategies
• Created engaging social media content to enhance customer interaction and brand visibility
• Provided detailed reports on customer engagement and feedback to improve service delivery
• Collaborated with cross-functional teams to ensure seamless operations and customer satisfaction

Private Teacher at Saintis Mulia (2016-01 – 2017-12)

• Provided personalized academic support to students requiring additional assistance
• Designed effective learning strategies to help students overcome challenges in their studies
• Monitored progress and ensured students achieved their academic goals

Bachelor's Degree in Communication and Islamic Broadcasting – State Islamic University Sunan Gunung Djati, Bandung (2015-01 – 2019-12)