Customer Service & Operation SPV at PT. RSL Logistics Indonesia (RS LOG LTD) (2024-02 – Present)
- Allocate daily operational tasks and manage workload distribution across the Customer Service team to ensure maximum productivity and service efficiency.
- Control and monitor space allocations based on contractual Allocation Plans (AP), strategically distributing weekly space for each shipment.
- Communicate directly with ocean carriers to secure updated freight rates, with a primary focus on the Europe and Latin America (LATAM) trade lanes.
- Promote competitive freight rates and logistics solutions to overseas agents to secure inbound and outbound bookings.
- Coordinate with vendors to negotiate pricing, establish service level agreements (SLAs), and manage long-term contract partnerships.
- Oversee and manage consolidation shipments (primarily for Offdock–CY terms), closely tracking cargo readiness, warehouse storage periods, and stuffing schedules.
- Serve as the main point of contact for handling and converting logistics inquiries received from global overseas agents.
- Audit and verify AMS & ISF submissions every Monday, Wednesday, and Friday to ensure full compliance, securing "3Z" status and eliminating "2Z" errors.
- Monitor and manage capacity utilization across major carrier contracts, ensuring optimal space usage and avoiding shortfalls or rolling cargo.
- Supervise the end-to-end execution of special and high-priority shipments, ensuring precise handling for VIP international accounts.
- Evaluate weekly booking reports and monthly TEU targets to present data-driven operational performance reviews to the Branch Manager.
Export Docs & OP Officer at PT. Bahari Eka Nusantara (Benline Agencies) (2022-04 – 2024-01)
- Ensuring accurate and complete preparation of export-import documents. (For PNG, Pacific Island & USA Service)
- Drafting BL, Local Manifest Submission, AMS Submission, and ISF control.
- Providing necessary documentation and information to ensure compliance with customs regulations and smooth movement of goods across borders.
- Maintaining a systematic and organized record of all export-import documentation, including filing and archiving.
- Coordinating and communicating with POD PIC effectively to ensure accurate and timely documentation flow
- Resolving documentation-related problems by collaborating with relevant parties and finding appropriate solutions.
- Handling transshipment documents.
Management Trainee at Heung-a Line Indonesia (2022-10 – 2022-04)
- Controlled outport bookings, documentation workflows, and transshipment processes for regional logistics sectors.
- Assisting Logistics Manager update movement data container from outport Jakarta.
- Issuing BL for booking from outport.
- Handling any issue for outport bookings such as delay feeder, storage in Jakarta, etc.
Crewing Officer Apprentice at PT. Equinox Bahari Utama (2019-07 – 2020-04)
- Assisting Recruitment Officer regarding crew recruitment.
- Assisting crewing officer Managing a comprehensive and accurate crew database.
- Assisting Crewing officer regarding administration and contracts for new hire crew / repeater.
