Budi Setiawan
General Manager with expertise in hotel management and operations
Sewa orang ini
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Tentang
Provide general management support throughout the hotel at all times, for guest satisfaction, safety and secure internal-external, improve employee activities with development all staff for highly motivated and innovative people, networking and make profitable management and owner.
Pengalaman
General Manager - Sahid Hotels & Resorts - Surabaya - East Java, Indonesia
(2023-01)
Sahid Hotel Surabaya (145 rooms available with 1 President Suite, 6 Junior Suite Rooms, 97 Deluxe Rooms and 41 Superior Rooms. 1 Restaurant all day dining, 1 Bar & lounge, 9 meeting rooms include imperial ballroom with maximum 250 capacity.)
Hotel Manager - Top Malioboro Hotel - Daerah Istimewa Jogjakarta - Indonesia
(2022-06 - 2022-12)
Top Malioboro Hotel Jogjakarta (81 rooms available with 6 Suite Rooms, 13 Deluxe Rooms and 62 Superior Rooms. 1 All day dining restaurant, 1 Bar and lounge, 1 meeting rooms with maximum 100 capacity.)
Executive Assistant Manager - The Rich Hotel Jogjakarta - Daerah Istimewa Jogjakarta - Indonesia
(2020-02 - 2022-06)
The Rich Hotel Jogjakarta (497 rooms available with 1 Royal suite, 43 Junior and executive and 430 deluxe rooms, 23 Studio rooms. 1 All day dining, 2 Restaurant, 1 Bar lounge. 16 meeting rooms and 1 imperial ballroom with maximum 2500 capacity.). Reporting to General Manager
- Responsible for Monitors and controls the hotel operation in the areas of revenue expenditure, profitability and performance against budget and for renovation.
- Communication for maintain a record of guest feedback and takes remedial actions to resolve problems.
- Mention guest satisfaction, safety & secure Hygiene& sanitation.
- Ensure for training and budgeting to be achievable.
- Make a profit for Management & Owner
Operation Manager Marriot Group - Fairfield by Marriott - Surabaya - Indonesia
(2017-10 - 2020-02)
Fairfield by Marriott Surabaya (270 available with 15 suite rooms, 1 All day dining, 1 Lobby lounge, 7 meeting rooms and 1 ballroom). Reporting to General Manager
- Responsible for Monitors and controls the hotel operation in the areas of revenue expenditure, profitability and performance against budget and for renovation.
- Communication for maintain a record of guest feedback and takes remedial actions to resolve problems.
- Mention guest satisfaction, safety & secure Hygiene& sanitation.
- Ensure for training and budgeting to be achievable.
- Make a profit for Management & Owner
Corporate General Manager Operation - Asiawood Hotel & Resort Management - Jakarta - Indonesia
(2016-03 - 2017-10)
Asiawood Hotel & Resort Management (Everyday Smart Hotel 4 Unit Property, the EVITEL Hotel 3 Unit property and progress develop 2 unit Property). Reporting to the CEO & BOD
- Responsible this role forms a critical part of the Executive Management Team and takes on the leadership of a diverse portfolio of functions including People & Culture, Finance (including Building Services).
- Leading a team of professionals the role develops and implements strategic initiatives that support the delivery of quality corporate services.
Executive Assistant Manager - Ibis Jakarta Slipi - Jakarta - Indonesia
(2014-10 - 2016-03)
Ibis Jakarta Slipi (Accor Asia, 338 rooms, 2 restaurants, 220 employees). Reporting to General Manager / Owner Representative
- Responsible for Monitors and controls the hotel operation in the areas of revenue expenditure, profitability and performance against budget.
- Responsibility in the absence of higher authority in any situation requiring management support action.
- Mention guest satisfaction, safety & secure, Hygiene and sanitation.
- Conducts comprehensive monthly departmental meetings to include review of procedures and events, which warrant special.
- Mention high standard for ISO 9001&14001, Accor Brand Audit and HACCP.
- Mention for turn over below 0.4%.
- Make a profit for Management & Owner
Room Division Manager - TS Suites Hotel - Surabaya Indonesia
(2009-12 - 2014-09)
TS Suites Hotel (Core Hospitality, 126 rooms, 1 restaurant, 112 Employees). Reporting to General Manager
- Responsible for Monitors and controls the hotel operation in the areas of revenue expenditure, profitability and performance against budget and for renovation.
- Communication for maintain a record of guest feedback and takes remedial actions to resolve problems.
- Mention guest satisfaction, safety & secure Hygiene& sanitation.
- Ensure for training and budgeting to be achievable.
- Make a profit for Management & Owner
Room Division Manager - Hotel Kapuas Palace - West Kalimantan – Indonesia
(2009-05 - 2009-09)
Hotel Kapuas Palace (Local Company, 190 rooms, 2 restaurants, 150 employees). Reporting to General Manager
- Responsible for Monitors and controls the hotel operation in the areas of revenue expenditure, profitability and performance against budget Mention guest satisfaction, safety &secure, Hygiene& sanitize
- Make a profit for Management & Owner
Executive Housekeeper – Pre Opening - Mercure Accor Asia Grand Mirama - Surabaya Indonesia
(2006-12 - 2009-04)
Mercure Accor Asia Grand Mirama (126 rooms, 3 restaurants, 110 employees). Reporting to General Manager
- Pre-Opening Team
- Mention guest satisfaction and All rooms-hotel area standard cleanliness
- Ensure for training and budgeting to be achievable
- Maked profit for laundry revenue
Executive Housekeeper Ich. Room Division - Tretes Raya Hotel Resort - Pandaan – Pasuruan, East Java Indonesia
(2006-02 - 2006-11)
Tretes Raya Hotel Resort (95 rooms, 2 restraurant, 75 employees). Reporting to General Manager
- In charge to ALL Operational Front office
- Mention guest satisfaction and All rooms-hotel area standard cleanliness
Executive Housekeeper – Pre Opening - The Cangkringan Boutique Hotel - Yogyakarta (Indonesia)
(2005-08 - 2006-01)
The Cangkringan Boutique Hotel (Local Company, 27 rooms, 2 restaurant, 18 employees). Reporting to General Manager
- Pre-opening Team
- In charge to ALL Operational Front office
- Mention guest satisfaction and All rooms-hotel area standard cleanliness
Housekeeping Supervisor (Action asst. Exc. EHK) - Santika Premiere Hotel - Malang, East Java (Indonesia)
(2004-09 - 2005-07)
Santika Premiere Hotel * (Santika Group, 112 rooms, 2 restaurant, 90 employees). Reporting to Executive Housekeeper
- Pre-opening Team
- Responsible for all cleanliness guestrooms, public area
- Training and inventory
Leader In-Charge Housekeeping – Room Division / Associated Housekeeping – Room Division - Shangri-la Hotel Group - Surabaya & Dubai – UAE
(1995-03 - 2004-12)
Shangri-la Hotel Dubai – UAE (302 rooms – March 2002 – May 2004). Shangri-la Hotel – Surabaya (368 rooms – March 1995 – February 2002). Reporting to Housekeeping Manager
- Pre-opening Team
- Responsible for all cleanliness guestrooms
- Responsible for guest rooms minibar reconciliation
Pendidikan
Bachelor Degree - Government Administration Sosial and Politic science - Wijaya Putra University (1997 - 2001)
Surabaya Hotel School (1995 - 1997)
Senior High School (1991 - 1994)
Yunior High School (1988 - 1991)
Elementary School (1982 - 1988)
