Chandra Kusuma

Learning & Development (L&D) Lead with 6+ years of end-to-end experience across automotive, retail, and healthcare industries, managing national training operations for 400+ outlets and 70+ clinics, leading cross-functional teams, and delivering measurable business impact up to Director level. Expertise spans Instructional Design, Adult Learning, Training Needs Analysis (TNA), competency framework design, assessment center facilitation, manpower capability mapping, talent management, and people development, underpinned by HR Business Partnering (HRBP), Organizational Development (OD) interventions, and operational/internal control audit. Skilled in learning analytics, dashboard reporting, and training ROI using Kirkpatrick Level 1–4 evaluation.

BNSP-certified; recognized as Best Trainer of the Year (2023) and Winner of the Toyota Training of Trainers (ToT) National Contest (2021).

Lead Trainer, Learning Academy at FDC Dental Clinic (2026-01 – 2026-06)

• Led Training Needs Analysis (TNA) and designed Instructional Design-based blended onboarding and development journeys for 6 role categories (HOC, Dentist, Customer Service, Nurse, Office Boy, Head Office) across 70+ clinic branches nationwide, applying Adult Learning principles.
• Achieved a 9.8/10 participant satisfaction score and reduced Customer Journey SOP compliance findings to 0–5 per clinic through the HOC Development Program, combining Blended Learning with structured peer coaching and mentoring.
• Built a national dashboard integrating Learning Analytics, Training Evaluation, and Kirkpatrick Level 3–4 reporting, enabling leadership to track program effectiveness and make data-driven capability decisions.
• Optimized training operational budget to 85–90% of allocation through strategic vendor management, while introducing a dual training report-card system evaluating both participants and facilitating trainers.
• Oversaw daily operational compliance across the clinic network — briefing execution, B2B canvassing tracking, and equipment/damage reporting — as part of internal control and audit support, coordinating with the warehouse team.
• Partnered with 10+ cross-functional stakeholders (Business Development, Finance, Organizational Development, Warehouse, Procurement, Audit, Marketing, IT, Regional Managers) to align the Capability Development roadmap with organizational strategy and support change initiatives.

Training Specialist, Talent Development Center at Miniso Indonesia (2022-06 – 2025-12)

• Scaled national L&D operations across 400+ outlets (Miniso & TopToy) and 10 Learning Centers, leading a team of 4 through the full learning lifecycle — TNA, Instructional Design, Training Delivery, and Evaluation — with Training ROI reporting to Directors.
• Conducted manpower capability mapping and gap analysis across 400+ outlets, prioritizing and driving targeted employee development interventions by branch, area, and region.
• Built a national Learning Analytics dashboard (Feishu/Lark) tracking completion rates, scores, and capability gaps, adopted company-wide for data-driven training and talent decisions.
• Designed and facilitated Assessment Centers for the talent promotion program — roleplay, case presentation, structured assessor rubrics — evaluating readiness for Staff-to-Supervisor and Supervisor-to-Area Manager transitions.
• Developed competency frameworks and leadership development curricula across organizational levels, including mindset-transition programs for newly promoted leaders.
• Delivered IDR 60M+ in cost savings through Blended Learning, e-learning development, and LMS optimization (Radnova Learning, Sunfish), while driving Organizational Development (OD) and Change Management initiatives via cross-functional 5R/Kaizen programs.
• Led store audits and regular operational inspections across the outlet network, providing improvement feedback as part of internal control support to prevent fraud and reduce customer complaints.
• Managed employee performance data and development planning for operations staff in an HRBP-style capacity, recommending high-potential talent for promotion and supporting succession planning.
• Directed training governance and partner collaboration — annual training calendars and budget, supplier/bank product-training partnerships, and knowledge-sharing with Miniso Singapore on store standards — while leading and mentoring a team of 3 trainers and 1 training administrator.

HR Training & Learning Development Staff at Astrido Group (Toyota, Daihatsu, Isuzu) (2019-11 – 2022-03)

• Designed and delivered competency-based classroom training, coaching, and mentoring for 600+ employees — including 30+ Branch Managers, 50+ Sales Supervisors, 500+ Salespersons, and 30+ Customer Relation Officers — across 30+ branches, applying Adult Learning principles.
• Won the Toyota Training of Trainers (ToT) National Contest (2021) and served as Toyota Dealer Ambassador and National Event Speaker, representing Toyota Indonesia at a national-level platform.
• Designed Instructional Design-based training programs using TNA methodology across onboarding and technical-skills tracks, embedding Toyota's Kaizen and standardized-work principles to drive continuous improvement.
• Developed end-to-end training toolkits — training plans, syllabi, modules, pre/post-tests, and evaluation reports — supporting Product Knowledge, Sales Associate, Supervisor, and Induction Training programs across the dealership network.
• Maintained manpower training records on Toyota LMS and internal databases, and produced monthly L&D performance reports supporting management reporting cadence.
• Identified and developed high-potential salespeople for the Toyota National Contest Selection and Dealer Assessment, contributing to talent pipeline and succession readiness.
• Delivered Training Evaluation, Learning Analytics, and Training ROI reports to management, supporting data-driven capability decisions across the dealer network.

Bachelor of Psychology in Psychology – Universitas Negeri Jakarta (2015 – 2019)