Zidan Al Hakim

Hospitality professional with 6+ years of experience in hotels, restaurants, and retail. Skilled in team leadership, customer service, and F&B operations. Proven ability to deliver exceptional guest experiences in fast-paced, high-pressure environments.

Cook at SPPG Gunung Masigit 2 (2025-10 – Present)

• Prepared and cooked meals in line with food safety and quality standards for daily large-scale meal production.
• Coordinated with kitchen team to ensure timely, consistent output and maintained hygienic, organized storage areas.

Captain Waiter at Los Chickanos (2024-06 – 2024-12)

• Supervised a team of 8 waitstaff, improving customer satisfaction through fast complaint resolution.
• Trained new staff on service standards and POS system, reducing onboarding time by 20%.

Waiter / Cook Helper at Geary Hotel (2022-12 – 2023-06)

• Managed guest orders and coordinated with kitchen staff; upsold dishes and drinks via personalized recommendations.

Waiter at Mason Pine Hotel (2021-06 – 2022-05)

• Delivered professional service in a 4-star hotel restaurant; upsold appetizers/beverages for corporate and private functions.

Crew Member at PT Sumber Alfaria Trijaya Tbk (2019-09 – 2021-09)

• Handled POS transactions, sales reporting, and daily inventory management while assisting customers.

Waiter at Majesty Hotel & Apartment (2018-07 – 2019-07)

• Served at large events (weddings, award ceremonies, conferences); supported catering for groups of 50+.

Waiter at Green Forest Resort (2017-02 – 2018-02)

• Delivered guest service in a resort dining environment, supporting F&B team during peak periods.

Tourism – SMK 4 LPPM RI (2018)