Denisa Septiarini

Data Operations Analyst with 4+ years of experience in data validation, data mapping, content operations, and process improvement across high-volume digital platforms. Proven ability to ensure data accuracy, investigate complex operational issues, maintain SLA compliance, and optimize operational workflows. Experienced in handling large datasets, managing ticketing systems, and collaborating with cross-functional teams to improve operational efficiency and service quality.

Strong analytical, problem-solving, and stakeholder management skills, with exceptional attention to detail and a commitment to delivering accurate, high-quality results.

Data Operations Analyst — Accommodation Inventory at Traveloka (2021-01 – 2026-12)

Professional Achievements

• Performed hotel and room-level data mapping and validation to maintain data integrity and improve platform accuracy across multiple accommodation providers.
• Investigated and resolved complex mapping issues between internal systems and external providers to ensure accurate content synchronization.
• Handled deactivation-related tickets and ensured proper verification before execution.
• Investigated and resolved discrepancies related to hotel coordinates, addresses, and facility information on the platform.
• Managed 10–15 operational tickets daily while consistently achieving SLA targets and maintaining high service quality.
• Maintained 98–100% SLA compliance while handling daily operational tickets.
• Successfully resolved complex data mapping issues across multiple accommodation providers.
• Improved data accuracy through detailed validation and investigation processes.
• Supported operational efficiency by collaborating with cross-functional teams.

Research Assistant (Internship) at Bank of Indonesia Institute (2019-08 – 2019-10)

• Managed data collection and statistical analysis to support active research projects.
• Prepared comprehensive reports on economic trends and policy implications, delivering clear analytical insights.

Bachelor of Management in Management – Bakrie University (2016-01 – 2020-12)