Human Resource Trainer at PT FAJAR MITRA INDAH (FAMILYMART INDONESIA) (2025-06 – 2025-09)
Temporary - Project Based
- Assisted in fulfilling company workforce needs by delivering store employee onboarding training and internal promotion training, conducting a minimum of 24 training batches per month.
- Compiled, managed, and presented training performance reports for new hires and promotion programs using microsoft excel and power point to HR and Operations teams, contributing to improved training efficiency and effectiveness on a monthly basis.
- Actively involved and responsible for the management and procurement of training center facilities and building assets, coordinating cross-departmentally with General Affairs, Maintenance, Office Assistants, and external vendors during the development of two new training center locations until they were fully operational.
- Supported Human Resources administrative functions, including the management of attendance records, payroll, promotions, and job rotations of Buddy Trainer Officers on a monthly basis, handling a minimum of 8 reports and databases using microsoft excel, power point, and integrated systems such as SAP, HMRS, and HRIS.
Trainer Brand and Service at PT KARYA TETANGGA TUKU (KOPI TUKU) (2024-11 – 2025-02)
Temporary - Maternity Leave
- Conducted service and quality training for all store barista teams, delivering up to 6 training batches per month to support store staffing requirements.
- Delivered refreshment training programs for barista leaders, conducting up to 4 training batches per month to support NSO (New Store Opening) needs.
- Assisted in the preparation and compilation of training outcome reports in the form of excel-based databases and power point presentations, submitted to the Training Manager as part of monthly training evaluations.
- Supported and actively participated in NSO (New Store Opening) programs, covering end-to-end processes including initial store building and bar layout design, staff selection, waste management briefing, store team refreshment training, and performance monitoring during the soft opening phase through to the grand opening stage.
Human Resources Trainer at PT ALBANY CORONA LESTARI (INDOMARET GROUP) (2020-08 – 2024-05)
- Conducted training programs for prospective store crew, back-office staff, internal promotion training for store employees, and special ready-to-eat (RTE) product training for indomaret store, delivering a minimum of 27 training batches per month to support company workforce fulfillment.
- Delivered specialized training for baristas and barista leaders at point coffee outlets, with a maximum of 4 training batches per month to meet outlet operational needs.
- Responsible for preparing and managing training performance reports using microsoft excel and HRMS, submitted to the HR Manager and Education & Training Department at Head Office as part of monthly KPI targets and training evaluations.
- Conducted store visits and quality control activities for indomaret stores and point coffee outlets, performing 3 to 12 visits per month to ensure service standards, store operational standards, and product quality complied with company SOPs, including both routine visits and corrective quality improvement visits.
- Managed end-to-end recruitment processes for 40+ store and back-office employees, covering manpower requests, sourcing, screening, psychometric tests, HR interviews, user interviews, training scheduling, training and selection processes, and final PKWT job offering, aimed at fulfilling manpower needs and reducing monthly employee turnover.
- Executed HR Compensation & Benefits administrative functions, including payroll processing and distribution, employee transfers, promotions, and the creation and distribution of training invitations across 520+ stores covering 5,170+ employees, producing a minimum of 16 reports and databases using microsoft excel and integrated systems such as HRIS and HRMS.
Human Resources Intern at PT KHAIRO MULYA WISATA (2018-09 – 2018-11)
Internship
- Assisted and monitored HR administrative activities, including the management of employee data, employment contracts, attendance, overtime, and leave records, maintained in microsoft excel based databases.
- Supported the recruitment process from job posting, cv screening, to interview scheduling for positions such as Tour Guide, Driver, and Travel Sales.
- Involved in conducting new staff training programs focused on hospitality, service excellence, and company standard operating procedures, delivering 1 to 3 training batches per month.
- Assisted in the new employee onboarding process, including administrative preparation and company environment orientation.
- Supported the preparation of HR administrative reports, including data input and updates for employee databases, attendance, overtime, and leave records.
