Diva Raudhatul Jannah

A fresh graduate in Travel and Tourism Business with a strong interest in pursuing a career in the tourism industry. Experienced in tour guiding, tour planning, and ticketing, with skills in guest management and organizing travel arrangements. Eager to contribute to the tourism industry while continuously developing my skills and gaining experience in a dynamic work environment.

Customer Experience at Dwidayatour (Jan 2026–Jun 2026) Internship. Accomplishments: Assisted in handling priority customer inquiries and coordinating requests with relevant branches, supported guest services during company events through direct customer assistance, maintained and organized customer data using Microsoft Excel.

Assistant Tour Guide at Wahana Wisata (Feb 2025–Feb 2026) Freelance. Accomplishments: Assisted international tourists during the boarding and ticket-scanning process, supported boarding operations by guiding guests and managing passenger flow as a marshal.

Tour Planner at Kembang Wisata Group (Dec 2024–Jan 2025) Internship. Accomplishments: Assisted in designing and developing international tour packages, supported the calculation and analysis of quotations for international tour packages, helped design and develop promotional brochures for international tour packages.

Associate Degree in Travel and Tourism Business – Universitas Asa Indonesia, Jakarta

Vocational High School in Tourism – SMK Negeri 66 Jakarta