Elza Zuriawan

As the Head of Customer Contact Centre and Complaint Handling, I manage customer interactions, including complaints, and enhance team performance and customer satisfaction by strategically leading and overseeing the operations. I have over 10 years of experience in the life insurance industry, with a strong background in customer services and complaint management.

I am a certified Agile Practitioner, with credentials from ICAgile, SoftEd, and PMI. I use agile principles and practices to train and mentor my employees, promote a culture of collaboration and continuous improvement, and streamline workflows and processes. I also have a bachelor's degree in mathematics, which helps me develop analytical and problem-solving skills. I am passionate about delivering excellent customer service and creating positive customer experiences.