Head of IT Infrastructure at Capitol Group Indonesia (2024-01 – 2025-01)
Provided strategic leadership for enterprise IT infrastructure, operations, and cybersecurity initiatives across multiple business entities. Responsible for ensuring high availability, scalability, security, and reliability of the organization's technology environment while aligning IT services with business objectives and operational excellence standards.
- Led the end-to-end management of enterprise IT infrastructure, including servers, virtualization platforms, network environments, storage systems, and core business applications to ensure optimal performance and business continuity.
- Directed IT Infrastructure and Support teams in delivering stable, secure, and efficient IT operations across multiple locations and business units.
- Designed and implemented infrastructure governance, operational standards, and security frameworks to strengthen system reliability, compliance, and operational efficiency.
- Developed and enforced 24 corporate IT policies, SOPs, and operational procedures to standardize infrastructure management and improve IT service delivery.
- Spearheaded infrastructure modernization initiatives, including server upgrades, network enhancements, virtualization optimization, and system integration projects.
- Oversaw IT security operations by implementing firewall policies, network segmentation, endpoint hardening, access control management, and infrastructure security best practices.
- Established and maintained backup, disaster recovery, and preventive maintenance strategies to minimize operational risks and ensure high system availability.
- Managed enterprise vendor relationships, procurement planning, contract negotiations, and SLA performance to ensure cost efficiency and service quality.
- Conducted infrastructure capacity planning, system monitoring, and performance optimization initiatives to support organizational growth and operational scalability.
- Collaborated closely with business stakeholders and management teams to align technology solutions with strategic and operational requirements.
- Delivered executive-level reporting related to infrastructure performance, IT risks, operational improvements, budgeting, and strategic technology initiatives.
- Led continuous improvement initiatives to enhance IT operational maturity, service responsiveness, and infrastructure resilience.
IT Infrastructure Manager at PT Bina Karya Prima (2021-09 – 2023-12)
Managed and supervised enterprise IT infrastructure operations across headquarters and site locations, ensuring high availability, system reliability, and operational efficiency. Responsible for infrastructure planning, technical operations, network security, project implementation, and IT support management to support business continuity and organizational growth.
- Led and coordinated IT infrastructure operations across corporate office and multiple site locations to ensure stable and secure technology services.
- Managed daily technical operations covering server administration, network infrastructure, system monitoring, hardware/software deployment, and troubleshooting activities.
- Planned and executed infrastructure enhancement projects, including server deployment, IP CCTV implementation, fingerprint attendance systems, and enterprise WiFi expansion to improve operational effectiveness and connectivity.
- Supervised IT Support teams in delivering responsive and efficient technical support services while maintaining high service standards and user satisfaction.
- Maintained network security and infrastructure stability through proactive monitoring, preventive maintenance, and issue resolution processes.
- Collaborated closely with Internet Service Providers (ISP), third-party vendors, and IT consultants to ensure reliable connectivity and optimal ERP system performance.
- Supported infrastructure capacity planning and technology standardization initiatives to improve scalability, operational efficiency, and service continuity.
- Performed infrastructure troubleshooting and root cause analysis to minimize downtime and improve system reliability.
- Assisted in evaluating and implementing new technologies aligned with business operational requirements and digital transformation initiatives.
- Ensured proper documentation of infrastructure configurations, operational procedures, and technical standards to support governance and operational consistency.
IT Assistant Manager at Bumitama Gunajaya Agro (2020-01 – 2021-08)
Oversaw the stability, performance, and reliability of critical IT systems and data center infrastructure across geographically distributed sites. Delivered seamless backup operations, ensured high availability, and led proactive system maintenance and patching—all while significantly improving support efficiency and minimizing downtime.
- Handle Support team for any issue in systems and application.
- Maintains server software and updates for both the operating systems and applications.
- Maintains backup systems and ensures system integrity for all of the servers.
- Works with vendors on support and implementation involving hardware and applications to resolve problems and performs upgrades for new or existing systems.
- Performs or assists with end user support on desktop hardware and software. Monitors server performance and makes corrective actions when needed.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Field incoming help requests from end users via both telephone and work orders in a courteous manner.
IT Security and Compliance at PT Sampoerna Agro Tbk (2016-01 – 2018-12)
Oversaw IT Security governance, internal audits, and compliance implementation based on COBIT 5.
- Develops, implements, and maintains IT Compliance controls.
- Reviews, documents, evaluates, and tests manual and automated computer controls throughout the corporate IT environment; develops and implements testing methodologies for application development, IT infrastructure, security, and availability; designs and executes compliance tests for IT systems and coordinates required remediation.
- Conducts risk assessments on business and operational processes, procedures, and policies; interprets audit results and makes conclusions on the adequacy and reliability of controls; prepares and presents reports as necessary.
- Prioritizes and controls projects based on severity of risk and non-compliance; communicates control strengths and weaknesses to internal audit and compliance and collaborates with internal audit to develop migration plans.
- Applies COBIT5 frameworks to all documentation efforts.
Support Specialist at PT Sampoerna Agro Tbk (2010-08 – 2015-12)
As Support Specialist Assistant Manager, I was responsible for delivering front-line technical support across departments, ensuring reliable performance of hardware, software, and peripheral devices. I handled troubleshooting and issue resolution, performed equipment maintenance and replacements, and ensured compliance with company IT policies and licensing standards. I also provided user training, implemented regular data backup routines, and enforced access controls to safeguard system integrity.
This role allowed me to strengthen my expertise in user support, IT operations, and policy implementation, while contributing to improved service efficiency and minimized downtime.
- Provided front-line technical support for hardware, software, and peripheral devices across departments.
- Diagnosed and resolved user issues, performed equipment repairs and replacements, and ensured compliance with software licensing policies.
- Trained end-users on system usage, IT policies, and best practices to improve productivity and reduce errors.
- Maintained backup routines for user data and enforced access control to protect system integrity.
- Delivered consistent support services to internal stakeholders, ensuring minimal downtime and reliable IT operations.
IT System Administrator at PT Media Nusantara Citra, Tbk (2010-02 – 2010-07)
As IT System Administrator, I was responsible for monitoring and administering core IT infrastructure, including mail servers, DNS, file and printer services, internet access, and backup systems. I coordinated with vendors during the development and deployment of a Linux-based Myth TV monitoring dashboard, ensuring proper implementation from start to finish. My role focused on overseeing server performance, conducting proactive monitoring, and ensuring stable system operations.
I also identified and reported recurring technical issues, working with vendors to resolve them, which helped improve system stability and minimize downtime.
- Monitored and administered core IT infrastructure, including mail servers, DNS, file and printer services, internet access, and backup systems.
- Coordinated with vendors during the implementation of a Linux-based monitoring dashboard, ensuring proper deployment and functionality from start to completion.
- Oversaw server performance on a daily basis, conducted proactive monitoring, and reported recurring issues for vendor resolution.
- Ensured system stability and service availability by supervising maintenance schedules and following up on vendor tasks.
- Maintained documentation of system activities and provided support to internal users to guarantee reliable IT services.
System Engineer at PT Mitrasoft Infonet (2009-02 – 2010-01)
As a System Engineer, I was responsible for coordinating end-to-end system development activities, including design, integration, testing, and production rollout. I ensured that technical specifications were aligned with business requirements and worked closely with stakeholders and vendors to guarantee smooth transitions into production. This role strengthened my ability to manage IT projects under tight timelines, maintain accurate documentation, and deliver reliable systems with zero major post-deployment issues.
- Monitored and administered core IT infrastructure, including mail servers, DNS, file and printer services, internet access, and backup systems.
- Coordinated with vendors during the implementation of a Linux-based monitoring dashboard, ensuring proper deployment and functionality from start to completion.
- Oversaw server performance on a daily basis, conducted proactive monitoring, and reported recurring issues for vendor resolution.
- Ensured system stability and service availability by supervising maintenance schedules and following up on vendor tasks.
- Maintained documentation of system activities and provided support to internal users to guarantee reliable IT services.
IT Support Engineer at PT Fotoku Comp (2006-07 – 2009-01)
As IT Support Engineer, I was responsible for providing hands-on technical support for hardware, software, and network systems. My role included installation, repair, patch management, antivirus deployment, and user setup to ensure all endpoints were operational and secure. I also maintained proper documentation and delivered weekly performance reports to management.
This position strengthened my foundation in IT support, troubleshooting, and user assistance, while contributing to consistent service delivery across departments.
- Installation, configuration, repair of network and computer hardware.
- Updates, patches, antivirus and operating system.
- Backup Restore data.
- Setting up the browser.
- Perform periodic scanning to ensure the computer is clean from viruses.
- Ensure that the computer used by the user functions normally and is connected to the network.
- Setting up an user account, authorization control computer, and network LAN for a new user.
- Provide support, including procedural documentation and relevant reports to Branch Head.
- Send weekly work reports to Director.
