Fadhil Naufal Daffa

Fadhil Naufal Daffa is a highly motivated fresh graduate with a Diploma 4 in Travel Business, specializing in the event and tourism industry. With hands-on experience as an Event Runner Volunteer for a Cultural Festival and an Attraction and Event Intern at GWK, Fadhil Naufal Daffa has demonstrated exceptional skills in event coordination, team collaboration, and cultural event management. Known for ensuring seamless execution, effective communication with stakeholders, and meticulous documentation.

AI Data Trainer Indonesia at Invisible Technologies (2025-03 – Present)

Training AI models and improving data quality for machine learning workflows

• Trained AI models by accurately annotating and labeling diverse datasets.
• Collaborated with cross-functional teams to improve data quality and model performance.
• Provided structured feedback to enhance AI training workflows and task guidelines.

Retention Winback Daily Staff at MyRepublik Indonesia (2025-05 – 2025-07)

Customer retention and winback strategies for service re-engagement

• Executed winback strategies to re-engage former or inactive customers.
• Conducted outbound calls to offer tailored solutions and promotions based on customer history and service preferences.
• Identified reasons for service cancellation and provided relevant resolutions to encourage service reinstatement.
• Maintained accurate and detailed records of customer feedback, objections, and winback outcomes.
• Demonstrated empathy and problem-solving skills in handling sensitive customer concerns.

Attraction and Event Intern at GWK Indonesia Bali (2022-08 – 2022-11)

Event supervision, documentation, and performance assessment for cultural events

• Supervised and ensured the readiness and on-schedule execution of special events, including the Baleganjur competition and other Balinese regional activities.
• Documented event activities, including Balinese competitions, sacred day ceremonies, and regular dance performances, by preparing detailed minutes for accurate records.
• Assessed and provided performance feedback, highlighting strengths and areas for improvement for regular Balinese dance performers.
• Compiled and submitted monthly activity reports to superiors, ensuring transparent and comprehensive event documentation.

Bachelor Applied in Travel Business Management – Ampta Tourism Academy (2019 – 2023)