Fadjri Astra

IT Support Staff, Helpdesk & Computer Science Graduate (GPA: 3.81/4.00) experience with in end user technical support, hardware and software troubleshooting, PC/laptop/printer maintenance, network infrastructure, and IT asset management. Experienced in configuring MikroTik routers, LAN/Wi-Fi networks, IP address management, CCTV monitoring, and providing technical assistance to users. Google IT Support certified with strong documentation, problem solving, and operational support skills.

Willing to travel and relocate to operational sites, support multi location environments, and work flexible shifts.

Mobile Development – Intern at MSIB, Bangkit Academy By Google, GoTo, Traveloka (2024-09 – 2025-01)

• Developing Android application integrated with Machine Learning and deployed using GCP.
• Building an Android application implementing API integrations, secure user authentication, and hosted MySQL database CRUD operations.

Operational Support – Full time at Miranet (2021-06 – 2022-03)

• Executed end to end installation, hardware diagnostics, and preventive maintenance for PCs, laptops, and peripheral systems across operational units.
• Configured MikroTik routers, managing local IP address assignments, LAN/Wi-Fi stability, and bandwidth distribution for optimal uptime.
• Resolving hardware, software faults and network connectivity issues under tight response deadlines.
• Respond to user problem and find the solutions

Multimedia – Intern at DISKOMINFO (2020-07 – 2020-09)

• Maintained, diagnosed, and repaired end-user work devices (PCs, laptops, printers) for staff and branch departments.
• Monitored network infrastructure, CCTV monitoring equipment, and IT assets across facilities.
• Assisted in IT asset management, vendor coordination support, and daily operational report generation
• Produced and edited documentary video content to promote regional tourism destinations, boosting local cultural awareness and public engagement.

S1 in Teknik Informatika (Bachelor of Degree - Computer Science) – STMIK Widya Cipta Dharm (2022-09 – 2026-02)

Mobile Development Learning Path in Mobile Development – MSIB, Bangkit Academy By Google, GoTo (2024-09 – 2025-01)