Arif Darmawan

Highly motivated IT Support with a Bachelor's degree in Informatics Engineering from Universitas Raharja. Skilled in troubleshooting hardware/software issues, network management, and user support. Strong foundation in various operating systems and IT service management tools. Dedicated to delivering high-quality customer service and continuous skill improvement.

Staff Command Center at PT. Sentral Layanan Prima (August 2024 – Present)

My passion for technology drives me to support users and maintain their systems efficiently, including:

• Closely overseeing operations to ensure they meet standards.
• Identifying critical problems, conducting rapid analysis, and taking corrective action.
• Collaborating with other departments to solve problems and improve efficiency.
• Creating performance reports and documenting work processes.
• Contributing to the improvement of monitoring systems for optimal performance.

IT Support Intern at PT. Sentra Meta Fiber (October 2023 - May 2024)

My passion for technology drives me to support users and maintain their systems efficiently, including:

• Install and configure computer hardware, software, operating systems, drivers system, applications, network, CCTV and peripheral devices.
• Troubleshoot and resolve hardware and software problems.
• Provide technical support to computer users in person or by phone/email.
• Perform preventive and corrective maintenance on computers and related devices.
• Optimize computer and network performance.

Bachelor in Informatics Engineering – Raharja University