Fahmi Idris

Results-oriented IT Network Engineer and IT Infrastructure Support Professional with approximately 5 years of extensive experience maintaining network stability, configuring hardware/software, and ensuring data security. Proven track record of managing daily data backups, resolving complex technical issues within tight deadlines, and maintaining a 90% success rate in troubleshooting. Passionate about optimizing IT operations, data protection, and continuous professional growth in a fast-paced environment.

IT Network Technician at PT. Rukita Bhineka Indonesia (2023-06 – Present)

• Manage and ensure high availability of network infrastructure across all Rukita residential units.
• Actively monitor multi-site network systems and applications to identify vulnerabilities, reducing potential downtime by recommending and implementing security enhancements.
• Resolve 4 to 12 troubleshooting work orders daily with a consistent 90% success rate.
• Deploy and configure MikroTik, routers, access points, and switches to support secure, multi-tenant network environments across various residential units.
• Perform routine network monitoring and infrastructure installation to ensure seamless connectivity for end-users.

IT Support Technician at PT. Karyamitra Budisentosa (2018-05 – 2022-02)

• Installed, repaired, and updated approximately 350 Linux Ubuntu and Windows computers.
• Provided technical support, hardware troubleshooting, and system operating guidance to all corporate users.
• Successfully resolved 4 to 7 complex technical issues daily for corporate users, maintaining a 90% user satisfaction rate through efficient troubleshooting.
• Configured and optimized LAN/WAN, TCP/IP, DNS, DHCP, and other core network protocols to guarantee stable corporate internet connectivity.
• Configure, install, and maintain network devices including MikroTik, Routers/Access Point, Switches, and CCTV systems.
• Managed regular user data backups, including critical files, email accounts, and application data.
• Installed and configured software applications and hardware device drivers.

Vocational School Graduate in Computer and Network Engineering – SMK Negeri 1 Kota Serang (2013 – 2016)