Felicia

Multilingual professional with 2+ years of cross-border coordination, content QA, and digital asset management. Proven track record of bridging communication gaps between international teams and ensuring brand consistency across visual and written content. Fluent in English, Mandarin, and Indonesian.

Currently seeking a content moderation or community operations role where I can leverage my sharp attention to detail and cross-cultural judgment to uphold content guidelines, ensure platform safety, and maintain quality standards, while growing my expertise in operational workflows and policy application.

Mandarin Content Moderator at TELUS Digital (2026 – Present)

• Completed intensive policy drills on Mandarin content moderation, specializing in complex categories including Safety, Civics, Hate Speech, Harmful Content, and Copyright.
• Achieved an Average Handling Time (AHT) of 53 seconds per video across varying durations (30s to 10 minutes) while reviewing high-risk and hot-recall content.
• Successfully processed an average volume of 350+ videos daily during simulation/practice queue, maintaining a high decision accuracy rate of 95%.
• Evaluated multi-layered content elements (OCR, audio, visual, and metadata) for Traditional and Simplified Mandarin content to ensure swift risk mitigation.

Multilingual Content & Stakeholder Coordinator at Manufacturing Company (2025 – 2026)

• Prevented incorrect bulk production by physically swatching and comparing 4 nail polish SKUs that teams dismissed as identical, detecting real color deviations and averting an estimated 2+ weeks of costly rework
• Closed a 6-month backlogged catalog project within 1 month of joining by mediating between 3 conflicting stakeholders (local SPV, Director, China team) and negotiating delivery timelines against tight shipping schedules
• Served as sole technical interpreter for a new production machine with no manual, translating bi-directionally between Chinese technicians and local engineers to ensure zero miscommunication and faster operational startup

Digital Operations & Order Coordinator at Cross-Border Procurement (Indonesia-China) (2024 – 2025)

• Managed end-to-end procurement for private clients, including 40+ unique SKUs (Hanfu, beauty accessories, and snacks) with a total shipment weight of 10.56 kg and transaction value exceeding IDR 10 million--coordinating ordering, payment, consolidation, and shipping logistics
• Served as primary bilingual (Mandarin-Indonesian) contact with Taobao/Tmall suppliers, verifying product specifications (color, size, material) to ensure accurate orders, preventing costly misorders for high-value items like Hanfu and bride accessories
• Performed cross-currency cost calculations (RMB to IDR) and payment reconciliations across multiple tranches, ensuring 100% financial accuracy and proper client settlement
• Maintained structured documentation including order recaps, stock updates, and shipping cost breakdowns using Excel/Google Sheets

Content & Community Coordination Volunteer at Indonesian Students’ Association in the People’s Republic of China (2022 – 2024)

• Published and scheduled 20+ bilingual (Mandarin and Indonesian) informational posts and event announcements for a network of 500+ overseas Indonesian students, ensuring timely and consistent content delivery
• Coordinated with design and editorial teams to gather visual assets and written content, streamlining the approval workflow before publishing

Bachelor in Mandarin Language Education – Huaqiao University (2019 – 2025)