Fransiska Palma

Dedicated and results oriented professional with 7 years of Barista experienced in handling cafe operations and leading bar & FOH teams during service.

Background in specialty coffee and beverage product Involved in barista recruitment & training, creating new menus from recipe trials to team training, and acting as outlet PIC for daily readiness. Used to maintaining beverage quality, equipment calibration, and initial troubleshooting to keep the bar running. Focused on smooth service and consistent flavor on the floor.

Customer Service Call Center at PT Proida Widyausada Tbk (2017-07 – 2019-08)

Handled in/out calls daily regarding lab test information, appointment scheduling, test results, and customer complaints

• Handled in/out calls daily regarding lab test information, appointment scheduling, test results, and customer complaints
• First Call Resolution by providing accurate information on types of lab tests, procedures, and pricing based and promoted health check-up packages and home service programs

Barista n Cashier at Aroma Coffee n Bites Surakarta (2019-08 – 2020-03)

Greeted customers, took orders, recommended menu items, and operated cashier for handle payment. Prepared and served espresso-based, manual brew, other beverages according to standard recipes

• Greet customers, take orders, recommend menu items, and operate cashier for handle payment
• Prepare and serve espresso-based, manual brew, other beverages according to standard recipes including machine calibration, stock checking, and bar cleanliness

Head Barista at Saudagar Laweyan Surakarta (2020-07 – 2022-08)

Coordinated daily bar operations and supervised the barista team to ensure all beverages met recipe, taste, and service time standard

• Coordinated daily bar operations and supervised the barista team to ensure all beverages met recipe, taste, and service time standard
• Handled quality control including machine & grinder calibration, coffee cupping, and creating/updating bar SOP
• Managed team scheduling, trained new baristas from basic to advanced level, and controlled raw material stock to minimize waste and prevent shortages

Supervisor Operational - FOH at Saudagar Laweyan Surakarta (2022-08 – 2023-08)

Coordinated waiters & cashiers during shifts to ensure service standards, service speed, and dining area cleanliness were met

• Coordinated waiters & cashiers during shifts to ensure service standards, service speed, and dining area cleanliness were met
• Responsible for FOH briefings, pre-opening checks on tables & stations, and direct handling of guest complaints in the dining area
• Monitored order flow from guests to cashier & kitchen, ensured order accuracy, and recorded guest feedback for management reports

Head barista - Koordinator Outlet at Seperdua Kopi Laweyan (2023-11 – Present)

Led daily bar operations and coordinated barista & FOH team to ensure beverage quality, service speed, and outlet SOP compliance

• Led daily bar operations and coordinated barista & FOH team to ensure beverage quality, service speed, and outlet SOP compliance
• Responsible for barista recruitment: CV screening, user interviews, and on-boarding training on menu, work standards, and service
• Acted as outlet PIC for daily readiness, equipment calibration, stock checks, initial troubleshooting of machine breakdowns, and reporting to owner for repair coordination

Scholar in Information Technology – Information Technology of Duta bangsa University (2019 – 2019)

Health Analyst in Health – Regina Pacis Vocational School (2014 – 2017)

Junior High School – Regina Pacis (2011 – 2014)

Primary School – Sekip II (2005 – 2011)