Gilang Yehuda

Hospitality professional with experience in luxury villas, premium café operations, and guest coordination for UK-based properties. Experienced in assisting international guests, handling reservations across multiple booking platforms, resolving guest concerns, and delivering personalized service in fast-paced environments. Strong communication, interpersonal, and problem-solving skills with the ability to remain professional under pressure.

Passionate about creating exceptional customer experiences and excited to bring these skills to a Flight Attendant role.

Guest Coordination Centre Specialist - London at Grand Delight (2026-07 – Present)

• Assist guests staying in London properties with bookings, questions, and requests through phone, email, live chat, and messages.
• Handle booking changes, cancellations, and special requests based on guest needs.
• Coordinate with the London on-site team to prepare apartments before guest arrivals.
• Help resolve guest issues by communicating with the right teams.
• Keep booking details and guest information updated in the system.

Reservation Agent at Luxury Villa Bali (2024-02 – 2026-06)

• Managed guest reservations and inquiries through Airbnb, Booking.com, Expedia, email, and phone.
• Assisted international guests with booking changes, cancellations, and special requests.
• Coordinated with housekeeping and on-site teams to prepare villas and support smooth guest arrivals and departures.
• Provided guests with information about villa facilities, transportation, and local attractions.
• Updated reservation details and guest records accurately to support daily operations.

Barista at Starbucks Reserve Dewata (2022-11 – 2023-08)

• Prepared and served coffee and beverages while maintaining quality and service standards.
• Welcomed customers and provided friendly service by understanding their preferences and needs.
• Handled payments and cash transactions accurately during daily operations.
• Maintained cleanliness and organization of the café area and equipment.
• Worked with team members during busy hours to provide efficient and positive customer service.

Bellman (Daily Worker) at The Mulia Resorts & Villas (2022-08 – 2022-09)

• Welcomed guests upon arrival and assisted with luggage, room directions, and arrival needs.
• Provided friendly assistance to ensure guests felt comfortable during their arrival.
• Supported the concierge team in handling guest requests and inquiries.
• Coordinated with hotel departments to assist with daily guest services.
• Maintained a clean and welcoming lobby area while providing professional service.

Bachelor of English Literature in English Literature – Udayana University (2018 – 2022)