Gus Cavalcanti

Bilingual customer service professional with international experience in hospitality, guest service, and multicultural environments. Fluent in Portuguese and English, with extensive experience living and working in the United Kingdom and serving international customers. Trained in Zendesk customer support tools, with strong communication, problem-solving, conflict resolution, and interpersonal skills. Seeking a fully remote Customer Service or Customer Support position.

Hospitality & Customer Service at Marriott London County Hall (2024-01 – Present)

Delivered professional customer service to international guests in a fast-paced hospitality environment.

• Responded to guest requests and service issues professionally and efficiently.
• Worked with team members to resolve problems and maintain a positive customer experience.

Customer Service / Hospitality at Bankside Hotel, Autograph Collection (2023-01 – 2023-12)

• Assisted guests across restaurant, bar, room service, and event operations.
• Handled customer requests and complaints while maintaining professional and friendly communication.
• Coordinated with different departments to resolve guest issues.

Customer Service at Berry Bros. & Rudd Wine School (2022-01 – 2022-12)

• Assisted customers and guests in a premium service environment and responded to customer questions.
• Supported day-to-day customer-facing operations while maintaining professional service standards.

Butler — Freelance at Marlborough House

Provided personalized service to international guests with discretion, professionalism, and attention to detail.

Crew Member / Customer Service at International Cruise Ship

Provided direct customer service to passengers from different countries in a multicultural environment.

• Used English in daily operations and developed strong adaptability, discipline, teamwork, and problem-solving skills.

Waiter / Cashier / Room Service at Mercure Hotel (2014-01 – 2014-12)

• Provided customer service, processed payments, handled guest requests, and supported hotel operations.

High School Diploma