Heni Mardiani

I have over 5 years of experience in the hospitality industry. I am skilled in villa operations, handling guest requests, inquiries, complaints, and coordinating maintenance. I am enthusiastic and open-minded, quickly learning new skills and knowledge that can enhance my career and benefit others.

Parttime PA & Villa Manager at Black Origami (2022-04 – 2025-12)

• Assisting to fulfill personal owner needs
• Liaising with staff, suppliers, vendors and client
• Taking care of building maintenance
• Monitor operational costs and prepare budget estimates
• Handle petty cash, expense reports, billing, and payments

Operational Supervisor at Dgreen Kuta (2020-06 – 2021-06)

• Oversee daily operations to ensure smooth guest experience
• Supervise FO, HK Team, maintenance, gardening, and security teams
• Conduct daily property inspections to ensure cleanliness and maintenance standards
• Coordinate scheduling of repairs and preventive maintenance
• Maintain inventory of villa supplies and amenities
• Handling AR, AP, Petty cash, General cashier, PNL reporting

Guest Service Agent at The Kuta Beach Heritage Hotel (2020-06 – 2021-06)

• Handling Guest Reservation
• Guest Check in and check out process
• Handling payment by cash, card or ledger
• Upselling hotel product
• Handling guest complain, requests and inquiries
• Coordination with other department for room readiness or any special request

Guest Service Agent at Crowne Plaza Bandung (2017-04 – 2018-01)

• Assisting and ensuring guest check in and check out procedures are handled properly and quickly
• Handling group bookings and makesure handled smoothly
• Handling cashiering by cash, credit card or ledger
• Upselling hotel product
• Ensures IHG Membership guest get special attention

Guest Service Agent at Holiday Inn Bandung (2014-03 – 2017-04)

• Handling and maintains guest reservation
• Make sure individual guest or group check in and check out process was handled properly
• Targetting and Upselling product
• Supervise cashiering activities
• Handling guest complain, requests or inquiries
• Ensures VIP guest and Loyalty Member get special attention
• Coordination with other departments for guest request

Science – SMAN 24 Bandung (2007 – 2010)