Henry Jonathan Tarigan

Experienced Retail Operations Manager with over 14 years in driving customer satisfaction, optimizing operational efficiency, and achieving revenue growth. Proven expertise in leading high-performing teams through continuous training, strategic leadership, and employee development.

Floor Manager at PT Panen Lestari Indonesia (2025-07 – 2025-12)

As a Floor Manager for SOGO Mall Kelapa Gading, my responsibilities covered the following:

• Overseeing day-to-day operations on the sales floor.
• Monitoring and evaluating the performance of sales associates.
• Executing product promotion initiatives effectively.
• Ensuring efficient and uninterrupted product distribution processes.
• Coordinating stock preparation based on schedules or directives from Head Office.
• Managing product distribution within the assigned department.
• Recruiting and training new sales associate team members.
• Preparing and submitting daily and weekly sales reports.

City Manager at PT. Multitrend Indo, Tbk. (Kanmo Group) (2023-05 – 2023-08)

As a City Manager, my responsibilities covered the following:

• Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
• Maintains and expands customer base; building and maintaining rapport with key customers; identifying new customer opportunities.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Assistant Store Manager at PT. Hindo (H&M Indonesia) (2020-12 – 2023-02)

As an Assistant Store Manager, my responsibilities are covered the following:

• Manages and ensures stock level and handles direct and indirect customer service in all service area in order to maximize sales
• Manages and execute recruiting, training, developing and succession planning for Sales Advisors and the store management team
• Ensure that all employee relation responsibilities are fulfilled
• Maximize profitability through plans, budgets and cost follow up.
• Ensure that safety, security & administration procedures are followed
• Dealt with complaints from customers to maintain the store's reputation.

Assistant Store Manager - Work Locations at PT. Hindo (H&M Indonesia) (2020-12 – 2023-02)

Work location historical track at PT. Hindo:

• December 2020 - October 2021 at H&M Grand Galaxy Park Bekasi
• November 2021 - March 2022 at H&M Summarecon Mall Bekasi
• April 2022 - June 2022 at H&M Grand Mall Batam
• July 2022 - September 2022 at H&M Kids Ciputra Seraya Pekanbaru
• October 2022 - November 2022 at H&M Tunjungan Plaza Surabaya
• November 2022 - February 2023 at H&M Icon Mall Gresik

Operation Head Area at PT Urban Niaga Citralestari (2020-09 – 2020-09)

As the Operation Head Area, my responsibilities covered the following:

• Had the overall responsibility for the operation management of 46 existing stores
• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide all store managers & staffs towards maximum performance
• Prepare and control the store's budget aiming for minimum expenditure and efficiency
• Monitoring stock levels and purchases and ensure they stay within budget
• Dealing with complaints from customers to maintain the store's reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and overseeing in-store promotional events or display
• Keep abreast of market trends to determine the need for improvements in the store

Group Head at PT. Aditya Mandiri Sejahtera (2013-08 – 2020-02)

As a Group Head, my responsibilities covered the following:

• Ensure all store managers and staffs keeping the stores well organized at the highest possible standard, being well organized and properly merchandised at all times
• Work closely with managers from other departments
• Ensure that all policies, procedures and controls were followed.
• Overseeing new business development and developed strategies to meet profit goals.
• Provide strategies and operational planning input to the regional operations, and reporting progress & results to senior management.
• Ensure the inventory stock needed by each store branches for achieving monthly sales target
• Schedule regular store visits to ensure compliance in all areas of customer service, store operations, and loss prevention
• Support the HR Dept to be the representative of Head Office on recruiting potential candidates for Store Manager Management Trainee at local job fairs

Group Head - Work Locations at PT. Aditya Mandiri Sejahtera (2013-08 – 2020-02)

Work location historical track at PT Aditya Mandiri Sejahtera as a Group Head:

• September 2013 - January 2016 a Group Head for Central Java & D.I Yogyakarta region
• January 2016 - February 2017 as a Group Head for South Sulawesi region
• February 2017 - January 2018 as a Group Head for Central Java and D.I Yogyakarta region
• January 2018 - February 2019 as a Group Head for Riau region
• February 2019 - March 2019 as a Group Head for East Java and Lombok region
• April 2019 - September 2019 as a Group Head for West Java region
• September 2019 - February 2020 as a Group for Central Java & West Java region

Store Head at PT. Aditya Mandiri Sejahtera (2009-04 – 2013-07)

As a Store Head, my responsibilities covered the following:

• Ensuring the store is open for business each day, on time and to the correct presentable standards
• Ensuring there are enough staffs on duty to run the store & maintain customer service standards
• Monitoring all stock levels to ensure we always have the correct levels available for our customers.
• Welcoming all customers into the store so they have the best customer experience possible.
• Will be responsible for managing staff & carrying out staff appraisals, also facilitating and undertaking staff training.
• Dealing with complaints from customers to maintain the store's reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and overseeing in-store promotional events or display
• Keep abreast of market trends to determine the need for improvements in the store

Store Head - Work Locations at PT. Aditya Mandiri Sejahtera (2009-04 – 2013-07)

Work location historical track as a Store Head:

• April 2009 - July 2013 at Balikpapan as a Store Head
• July 2013 - September 2013 at Samarinda as a Store Head

Personal Banking Officer at PT Bank Danamon Indonesia, Tbk. (2008-10 – 2009-01)

As a Personal Banking Officer, my responsibilities covered the following:

• Provide solutions to customers based on their financial needs
• Deepen the relationship with existing customers
• Acquire new customers

Call Center Officer at PT. Maybank Indonesia Finance (2008-05 – 2008-06)

As a Call Center Officer, my responsibilities covered the following:

• Receive and resolve customer complaints / requests related to credit card products and services
• Provide information about credit card products and services of Bank International Indonesia
• Provide quick and correct solutions for customer problems

Tenant Relations Officer at Colliers (2006-03 – 2007-05)

As a Tenant Relations Officer, my responsibilities covered the following:

• Coordinate and monitor building maintenance with technicians and vendors
• Provide weekly and monthly reports to the management
• Renewing building occupants' data
• Announce important notifications in relation to building management issues and certain holidays
• Support Engineering and Housekeeping Division for building maintenance tasks
• Coordinate interior landscape with third-party landscaper

Bachelor of Social Science in Public Administration – University of Indonesia (2004-08 – 2007-12)

Diploma in Public Relations/Image Management – University of Indonesia (2000-08 – 2003-08)

High School Diploma – SMA Regina Pacis Bogor (1997-05 – 2000-05)