Floor Manager at PT Panen Lestari Indonesia (2025-07 – 2025-12)
As a Floor Manager for SOGO Mall Kelapa Gading, my responsibilities covered the following:
- Overseeing day-to-day operations on the sales floor.
- Monitoring and evaluating the performance of sales associates.
- Executing product promotion initiatives effectively.
- Ensuring efficient and uninterrupted product distribution processes.
- Coordinating stock preparation based on schedules or directives from Head Office.
- Managing product distribution within the assigned department.
- Recruiting and training new sales associate team members.
- Preparing and submitting daily and weekly sales reports.
City Manager at PT. Multitrend Indo, Tbk. (Kanmo Group) (2023-05 – 2023-08)
As a City Manager, my responsibilities covered the following:
- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
- Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
- Maintains and expands customer base; building and maintaining rapport with key customers; identifying new customer opportunities.
- Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
- Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Assistant Store Manager at PT. Hindo (H&M Indonesia) (2020-12 – 2023-02)
As an Assistant Store Manager, my responsibilities are covered the following:
- Manages and ensures stock level and handles direct and indirect customer service in all service area in order to maximize sales
- Manages and execute recruiting, training, developing and succession planning for Sales Advisors and the store management team
- Ensure that all employee relation responsibilities are fulfilled
- Maximize profitability through plans, budgets and cost follow up.
- Ensure that safety, security & administration procedures are followed
- Dealt with complaints from customers to maintain the store's reputation.
Assistant Store Manager - Work Locations at PT. Hindo (H&M Indonesia) (2020-12 – 2023-02)
Work location historical track at PT. Hindo:
- December 2020 - October 2021 at H&M Grand Galaxy Park Bekasi
- November 2021 - March 2022 at H&M Summarecon Mall Bekasi
- April 2022 - June 2022 at H&M Grand Mall Batam
- July 2022 - September 2022 at H&M Kids Ciputra Seraya Pekanbaru
- October 2022 - November 2022 at H&M Tunjungan Plaza Surabaya
- November 2022 - February 2023 at H&M Icon Mall Gresik
Operation Head Area at PT Urban Niaga Citralestari (2020-09 – 2020-09)
As the Operation Head Area, my responsibilities covered the following:
- Had the overall responsibility for the operation management of 46 existing stores
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide all store managers & staffs towards maximum performance
- Prepare and control the store's budget aiming for minimum expenditure and efficiency
- Monitoring stock levels and purchases and ensure they stay within budget
- Dealing with complaints from customers to maintain the store's reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and overseeing in-store promotional events or display
- Keep abreast of market trends to determine the need for improvements in the store
Group Head at PT. Aditya Mandiri Sejahtera (2013-08 – 2020-02)
As a Group Head, my responsibilities covered the following:
- Ensure all store managers and staffs keeping the stores well organized at the highest possible standard, being well organized and properly merchandised at all times
- Work closely with managers from other departments
- Ensure that all policies, procedures and controls were followed.
- Overseeing new business development and developed strategies to meet profit goals.
- Provide strategies and operational planning input to the regional operations, and reporting progress & results to senior management.
- Ensure the inventory stock needed by each store branches for achieving monthly sales target
- Schedule regular store visits to ensure compliance in all areas of customer service, store operations, and loss prevention
- Support the HR Dept to be the representative of Head Office on recruiting potential candidates for Store Manager Management Trainee at local job fairs
Group Head - Work Locations at PT. Aditya Mandiri Sejahtera (2013-08 – 2020-02)
Work location historical track at PT Aditya Mandiri Sejahtera as a Group Head:
- September 2013 - January 2016 a Group Head for Central Java & D.I Yogyakarta region
- January 2016 - February 2017 as a Group Head for South Sulawesi region
- February 2017 - January 2018 as a Group Head for Central Java and D.I Yogyakarta region
- January 2018 - February 2019 as a Group Head for Riau region
- February 2019 - March 2019 as a Group Head for East Java and Lombok region
- April 2019 - September 2019 as a Group Head for West Java region
- September 2019 - February 2020 as a Group for Central Java & West Java region
Store Head at PT. Aditya Mandiri Sejahtera (2009-04 – 2013-07)
As a Store Head, my responsibilities covered the following:
- Ensuring the store is open for business each day, on time and to the correct presentable standards
- Ensuring there are enough staffs on duty to run the store & maintain customer service standards
- Monitoring all stock levels to ensure we always have the correct levels available for our customers.
- Welcoming all customers into the store so they have the best customer experience possible.
- Will be responsible for managing staff & carrying out staff appraisals, also facilitating and undertaking staff training.
- Dealing with complaints from customers to maintain the store's reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and overseeing in-store promotional events or display
- Keep abreast of market trends to determine the need for improvements in the store
Store Head - Work Locations at PT. Aditya Mandiri Sejahtera (2009-04 – 2013-07)
Work location historical track as a Store Head:
- April 2009 - July 2013 at Balikpapan as a Store Head
- July 2013 - September 2013 at Samarinda as a Store Head
Personal Banking Officer at PT Bank Danamon Indonesia, Tbk. (2008-10 – 2009-01)
As a Personal Banking Officer, my responsibilities covered the following:
- Provide solutions to customers based on their financial needs
- Deepen the relationship with existing customers
- Acquire new customers
Call Center Officer at PT. Maybank Indonesia Finance (2008-05 – 2008-06)
As a Call Center Officer, my responsibilities covered the following:
- Receive and resolve customer complaints / requests related to credit card products and services
- Provide information about credit card products and services of Bank International Indonesia
- Provide quick and correct solutions for customer problems
Tenant Relations Officer at Colliers (2006-03 – 2007-05)
As a Tenant Relations Officer, my responsibilities covered the following:
- Coordinate and monitor building maintenance with technicians and vendors
- Provide weekly and monthly reports to the management
- Renewing building occupants' data
- Announce important notifications in relation to building management issues and certain holidays
- Support Engineering and Housekeeping Division for building maintenance tasks
- Coordinate interior landscape with third-party landscaper
